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Avaya 1608/1608-I IP Deskphone User

Guide

16-601446

Issue 2

February 2010

Notice

While reasonable efforts were made to ensure that the information in

this document was complete and accurate at the time of printing, Avaya

Inc. can assume no liability for any errors. Changes and corrections to

the information in this document might be incorporated in future

releases.

Note:

Using a cell, mobile, or GSM phone, or a two-way radio in close

proximity to an Avaya IP telephone might cause interference.

Documentation disclaimer

Avaya Inc. is not responsible for any modifications, additions, or

deletions to the original published version of this documentation unless

such modifications, additions, or deletions were performed by Avaya.

Customer and/or End User agree to indemnify and hold harmless

Avaya, Avaya's agents, servants and employees against all claims,

lawsuits, demands and judgments arising out of, or in connection with,

subsequent modifications, additions or deletions to this documentation

to the extent made by the Customer or End User.

Link disclaimer

Avaya Inc. is not responsible for the contents or reliability of any linked

Web sites referenced elsewhere within this documentation, and Avaya

does not necessarily endorse the products, services, or information

described or offered within them. We cannot guarantee that these links

will work all the time and we have no control over the availability of the

linked pages.

Warranty

Avaya Inc. provides a limited warranty on this product. Refer to your

sales agreement to establish the terms of the limited warranty. In

addition, Avaya’s standard warranty language, as well as information

regarding support for this product, while under warranty, is available

through the Avaya Support Web site: http://www.avaya.com/support

Licenses

USE OR INSTALLATION OF THE PRODUCT INDICATES THE END

USER'S ACCEPTANCE OF THE TERMS SET FORTH HEREIN AND

THE GENERAL LICENSE TERMS AVAILABLE ON THE AVAYA WEB

SITE http://www.avaya.com/support/LicenseInfo/ ("GENERAL

LICENSE TERMS"). IF YOU DO NOT WISH TO BE BOUND BY

THESE TERMS, YOU MUST RETURN THE PRODUCT(S) TO THE

POINT OF PURCHASE WITHIN TEN (10) DAYS OF DELIVERY FOR

A REFUND OR CREDIT.

Avaya grants End User a license within the scope of the license types

described below. The applicable number of licenses and units of

capacity for which the license is granted will be one (1), unless a

different number of licenses or units of capacity is specified in the

Documentation or other materials available to End User. "Designated

Processor" means a single stand-alone computing device. "Server"

means a Designated Processor that hosts a software application to be

accessed by multiple users. "Software" means the computer programs

in object code, originally licensed by Avaya and ultimately utilized by

End User, whether as stand-alone Products or pre-installed on

Hardware. "Hardware" means the standard hardware Products,

originally sold by Avaya and ultimately utilized by End User.

License types

Designated System(s) License (DS). End User may install and use

each copy of the Software on only one Designated Processor, unless

a different number of Designated Processors is indicated in the

Documentation or other materials available to End User. Avaya may

require the Designated Processor(s) to be identified by type, serial

number, feature key, location or other specific designation, or to be

provided by End User to Avaya through electronic means established

by Avaya specifically for this purpose.

Shrinkwrap License (SR). With respect to Software that contains

elements provided by third party suppliers, End User may install and

use the Software in accordance with the terms and conditions of the

applicable license agreements, such as "shrinkwrap" or "clickwrap"

license accompanying or applicable to the Software ("Shrinkwrap

License"). The text of the Shrinkwrap License will be available from

Avaya upon End User’s request (see “Third-party Components" for

more information).

Except where expressly stated otherwise, the Product is protected by

reproduction, transfer, and or use can be a criminal, as well as a civil,

offense under the applicable law.

Third-party components

Certain software programs or portions thereof included in the Product

may contain software distributed under third party agreements ("Third

Party Components"), which may contain terms that expand or limit

rights to use certain portions of the Product ("Third Party Terms").

Information identifying Third Party Components and the Third Party

Terms that apply to them is available on the Avaya Support Web site:

http://www.avaya.com/support/ThirdPartyLicense/

Preventing toll fraud

"Toll fraud" is the unauthorized use of your telecommunications system

by an unauthorized party (for example, a person who is not a corporate

employee, agent, subcontractor, or is not working on your company's

behalf). Be aware that there can be a risk of toll fraud associated with

your system and that, if toll fraud occurs, it can result in substantial

additional charges for your telecommunications services.

Avaya fraud intervention

If you suspect that you are being victimized by toll fraud and you need

technical assistance or support, call Technical Service Center Toll

Fraud Intervention Hotline at +1-800-643-2353 for the United States

and Canada. For additional support telephone numbers, see the Avaya

Support Web site: http://www.avaya.com/support/

Suspected security vulnerabilities with Avaya Products should be

reported to Avaya by sending mail to: securityalerts@avaya.com.

Trademarks

All other trademarks are the property of their respective owners.

Downloading documents

For the most current versions of documentation, see the Avaya Support

Web site: http://www.avaya.com/support

Contact Avaya Support

Avaya Inc. provides a telephone number for you to use to report

problems or to ask questions about your product. The support

telephone number is 1-800-242-2121 in the United States. For

additional support telephone numbers, see the Avaya Web site: http://

www.avaya.com/support

2 Avaya 1608/1608-I IP Deskphone User Guide February 2010

Contents

Chapter 1: Introduction to the 1608/1608-I IP Telephone......................................................5

Overview of phone buttons and features..........................................................................................................6

LEDs................................................................................................................................................................8

Icons in the telephone display..........................................................................................................................9

Scrolling and navigation 10..................................................................................................................................

Paper labels....................................................................................................................................................10

Chapter 2: Logging in to and out of your telephone 11............................................................

Logging in to your telephone..........................................................................................................................11

Logging out of your telephone 11........................................................................................................................

Chapter 3: Making calls..........................................................................................................13

Making a call..................................................................................................................................................13

Clearing a number..........................................................................................................................................13

Redialing a number........................................................................................................................................13

Calling a person from the contacts list 14............................................................................................................

Calling a person from the call log 14....................................................................................................................

Chapter 4: Handling calls......................................................................................................15

Answering a call 15..............................................................................................................................................

Sending an incoming call directly to voice mail 16..............................................................................................

Ignoring an incoming call 16................................................................................................................................

Muting a call....................................................................................................................................................16

Putting a call on hold......................................................................................................................................16

Transferring a call............................................................................................................................................17

Chapter 5: Conference calls..................................................................................................19

Making a conference call 19................................................................................................................................

Adding a person on hold to a conference call 19................................................................................................

Putting a conference call on hold 20....................................................................................................................

Viewing conference details..............................................................................................................................20

Dropping the last person added from a conference call..................................................................................20

Dropping a person from a conference call 21......................................................................................................

Silencing a person on a conference call........................................................................................................21

Chapter 6: Getting your messages 23........................................................................................

Logging into your voice mail............................................................................................................................23

Chapter 7: Bridged call appearances 25....................................................................................

Answering a call on a bridged call appearance 25..............................................................................................

Joining a call on a bridged call appearance 25....................................................................................................

Making an outgoing call on a bridged call appearance 26..................................................................................

Chapter 8: Shared line appearances....................................................................................27

Answering a call on a shared line appearance 27..............................................................................................

Joining a call on a shared line appearance 27....................................................................................................

Making an outgoing call on a shared line appearance 28....................................................................................

Chapter 9: Contacts................................................................................................................29

Viewing contacts details..................................................................................................................................29

Avaya 1608/1608-I IP Deskphone User Guide February 2010 3