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User Guide

This manual and any examples contained herein are provided “as is” and are subject to change without

notice. Datamax-O’Neil makes no warranty of any kind with regard to this manual, including, but not

limited to, the implied warranties of merchantability and fitness for a particular purpose. Datamax-O’Neil

shall not be liable for any errors or for incidental or consequential damages in connection with the

furnishing, performance, or use of this manual or the examples

herein. This guide is copyrighted. All rights are reserved. This guide may not, in whole or in part, be

reproduced, translated, stored in a retrieval system or transmitted in any form or by any means,

electronic, mechanical, photographic, or otherwise, without the prior written consent of Datamax-O’Neil.

Windows is a registered trademark of the Microsoft Corporation.

All other brand and product names are trademarks, service marks, registered trademarks, or registered

service marks of their respective companies.

Limitation of Liability

In no event shall Datamax-O’Neil be liable to the purchaser for any indirect, special or consequential

damages or lost profits arising out of or relating to Datamax-O’Neil’s products, or the performance or a

breach thereof, even if Datamax-O’Neil has been advised of the possibility thereof. Datamax-O’Neil’s

liability, if any, to the purchaser or to the customer of the purchaser hereunder shall in no event exceed

the total amounts paid to Datamax-O’Neil hereunder by the purchaser for a defective product.

In no event shall Datamax-O’Neil be liable to the purchaser for any damages resulting from or related to

any failure or delay of Datamax-O’Neil in the delivery or installation of the computer hardware, supplies or

software or in the performance of any services.

Some states do not permit the exclusion of incidental or consequential damages, and in those states the

foregoing limitations may not apply. The warranties here give you specific legal rights, and you may have

other legal rights which vary from state to state.

Firmware (Software) Agreement

The enclosed Firmware (Software) resident in the Printer is owned by Licensor or its suppliers and is

licensed for used only on a single printer in the user’s Trade or Business. The User agrees not to, and not

to authorize or permit any other person or party to, duplicate or copy the Firmware or the information

contained in the non-volatile or programmable memory. The firmware (Software) is protected by

applicable copyright laws and Licensor retains all rights not expressly granted. In no event will Licensor or

its suppliers be liable for any damages or loss, including direct, incidental, economic, special, or

consequential damages, arising out of the use or inability to use the Firmware (Software).

Information in this document is subject to change without notice and does not represent a commitment on

the part of Datamax-O’Neil Corporation. No part of this manual may be reproduced or transmitted in any

form or by any means, for any purpose other than the purchaser's personal use, without the expressed

written permission of Datamax-O’Neil Corporation.

Part Number 110259-001

Important Safety Instructions

This printer has been carefully designed to provide many years of safe, reliable performance. As with all

types of electrical equipment, however, there are a few basic precautions you should take to avoid hurting

yourself or damaging the equipment:

• Carefully read the provided installation and operating instructions.

• Read and follow all warning instruction labels on the printer.

• Place the printer on a flat, firm, solid surface.

• Make sure all openings on the printer remain unblocked; never insert anything into the openings or

ventilation slots.

• Do not place the printer near a heat source.

• Do not use your printer near water, or spill liquid into it.

• Be certain that your power source matches a listed voltage rating for the printer (if unsure, check with

your dealer or local utility company).

• Do not place the power cord where it can be stepped on; and, if the power cord becomes damaged,

immediately replace it.

• If service is required, use only qualified trained technicians to repair your printer.

Agency Compliance and Approvals

UL60950-1; 2nd Edition

CSA C22.2 No. 60950-1-07 2nd Edition

The manufacturer declares under sole responsibility that this product conforms to the following

standards or other normative documents:

Applicable Directive

 2004/108/EC, 73/23/EEC

Applicable Standards

 RL3 Printers: EN55022 (2006) Class A; RL4 Printers: EN55022 (2006) Class B

 EN55024 (1998), A1 (2001), A2 (2003)

 IEC60950-1 (2005) 2nd Edition

The RL3 and RL4 printers with the 802.11 a/b/g and Bluetooth options has been found compliant to the SAR

requirements. The maximum SAR measured value was 0.572 W/kg averaged over 1 gram.

FCC Notice: (RL3 Printers)

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15

of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the

equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio

frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful

interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful

interference in which case the user will be required to correct the interference at his own expense.

FCC Notice: (RL4 Printers)

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15

of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a

residential installation.

This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance

with the instructions, it may cause harmful interference to radio communications. However there is no guarantee

that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio

or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try

to correct the interference by one or more of the following measures:

 Reorient or relocate the receiving antenna.

 Increase the separation between the equipment and receiver.

 Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.

 Consult the dealer or an experienced radio/TV technician for help.

1 Getting Started

1.1 Introduction ............................................................................................................ 1

1.2 Unpacking ............................................................................................................... 1

1.3 Carry Accessories..................................................................................................... 3

2 Printer Setup

2.1 Charging ................................................................................................................. 5

2.2 Interface Connections ............................................................................................... 7

2.3 Loading Media (Labels or Paper) ................................................................................. 8

2.3.1 Loading for Presenter Mode ........................................................................... 10

2.3.2 External Media Loading ................................................................................. 11

3 Printer Operation

3.1 Front Panel............................................................................................................ 13

3.1.1 LCD Icons ................................................................................................... 13

3.1.2 Audible Alerts .............................................................................................. 13

3.1.3 Buttons....................................................................................................... 14

3.1.4 Menu.......................................................................................................... 14

3.2 Configuration Label................................................................................................. 15

3.3 NETira CT Printer Conﬁguration Utility ....................................................................... 16

3.4 Media and Calibration ............................................................................................. 18

3.4.1 Selecting Media Type.................................................................................... 18

3.4.2 Quick Media Calibration................................................................................. 20

3.4.3 Manual Media Calibration............................................................................... 21

3.5 Presenter Mode ...................................................................................................... 25

3.6 Printer Input Mode (Emulation) ................................................................................ 27

3.7 Saving & Loading Configuration Files......................................................................... 28

3.8 Printer Demo ......................................................................................................... 29

3.9 Firmware Update.................................................................................................... 30

4 Maintenance and Adjustments

4.1 Cleaning Intervals .................................................................................................. 31

4.2 Cleaning the Printhead ............................................................................................ 32

5 Troubleshooting

5.1 Introduction .......................................................................................................... 35

5.2 Troubleshooting Tips............................................................................................... 35

Appendix A: Specifications

Appendix B: Wireless LAN and Bluetooth Setup

B.1 Introduction ............................................................................................................ 1

B.2 Static IP/DHCP Setting.............................................................................................. 2

B.3 Infrastructure/Ad-hoc Setting .................................................................................... 3

B.4 Wireless LAN Security Settings................................................................................... 4

B.4.1 WEP 64 & 128 Bit........................................................................................... 4

B.4.2 WPA2-PSK w/CCMP ........................................................................................ 5

B.4.3 WPA2-PSK w/TKIP.......................................................................................... 5

B.4.4 WPA2-Enterprise............................................................................................ 6

B.4.5 WPA-PSK TKIP w/TKIP .................................................................................... 7

B.5 Resetting the Printer................................................................................................. 8

B.6 Bluetooth Setup ....................................................................................................... 8

Appendix C: USB Setup

C.1 Introduction ............................................................................................................ 1

C.2 Printer Configuration................................................................................................. 2

C.3 Composite Class Installation ...................................................................................... 3

C.4 CDC Only Installation................................................................................................ 8

C.5 Printer Class Only Installation .................................................................................. 10

Congratulations on your RL3/4 printer purchase. The RL3/4 printer

family, hereafter referred to as ‘the printer’, blends the rugged

durability with state-of-the-art electronics and user-friendly

features to redefine the standard in portable thermal printers. The

printer’s RS-232 serial, USB, or optional wireless LAN or Bluetooth®

connectivity allows easy interfacing to any host system.

This manual provides all the information necessary to operate the

printer.

To print labels or receipts, simply refer to the instructions included

with the software you have chosen to create the labels. A

Windows® printer driver can be found on our website (www.datamax-oneil.com). If you wish to write a

custom program, a copy of the Programmer’s Manual can also be found on our website.

After removing the printer from the packaging material, check the contents. The following items should be

included:

 Printer

 Belt Clip

 Documentation

 Any special or additionally purchased items

Additional Requirements:

The following items are necessary for generating labels from your printer. Contact your customer support

or sales representative for advice on which media and software may best be suited for your application.

 NETira CT Configuration Software, version 1.0.0.35 or greater. Available for download at

www.datamax-oneil.com

 Serial Cable (210164-100 or 210191-101)

 Applicable label media or receipt paper; Datamax-O’Neil offers a full line of printing supplies at

www.datamax-oneil.com

 It is a good idea to save all packaging materials in the event that shipping the printer is ever

required.

The table below identifies the P/N and printer features of the RL3 and RL4 printers. The model number can

be found on the label located on the back of the printer.

RL3:

MODEL NUMBER STANDARD FEATURE(S) OPTIONAL FEATURE(S)

RL3-DP-00000000 SERIAL/USB RL3 - RS-232 and USB only (Serial)

RL3-DP-00000100 SERIAL/USB RL3 - Serial and Bluetooth v2.1

RL3-DP-00000200 SERIAL/USB RL3 - Serial and 802.11 b/g/a

RL3-DP-00100000 SERIAL/USB RL3 - RS-232 and USB only (Serial), Liner-less Media Capability

RL3-DP-00100100 SERIAL/USB RL3 - Serial and Bluetooth v2.1, Liner-less Media Capability

RL3-DP-00100200 SERIAL/USB RL3 - Serial and 802.11 b/g/a, Liner-less Media Capability

RL4:

MODEL NUMBER STANDARD FEATURE(S) OPTIONAL FEATURE(S)

H40000-100 SERIAL/USB RL4 - RS-232 and USB only (Serial)

H41000-100 SERIAL/USB RL4 - Serial and Bluetooth v2.1

H42000-100 SERIAL/USB RL4 - Serial and 802.11 b/g/a

H40001-100 SERIAL/USB RL4 - RS-232 and USB only (Serial), Liner-less Media Capability

H41001-100 SERIAL/USB RL4 - Serial and Bluetooth v2.1, Liner-less Media Capability

H42001-100 SERIAL/USB RL4 - Serial and 802.11 b/g/a, Liner-less Media Capability

Several accessories are available for the printer to allow for ease of use and portability.

Belt Clip

Included with printer, the Belt Clip allows easy attachment to

a belt or similar object.





Belt Clip

Shoulder Strap/Hand Strap

Choose either a hand or longer shoulder strap for

maximum comfort and flexibility. Each strap incorporates

heavy duty clasps for an easy and secure attachment,

however these are not OSHA approved safety straps.

Both the hand strap and shoulder strap have a limited

break away strength. If the strap is caught or wrapped

and pulled beyond normal use the strap will come off the

Attachment Points. Do not use the straps for mounting,

hanging or otherwise a permanent installation of the

printer. If the latch appears damaged (white stress marks

in plastic) discontinue use and replace.

Orient and connect the clip(s) to the Attachment Points

shown.





Attachment Points

Belt Loop

Optional, the Velcro® loop fastens comfortably and securely

around the belt; keeps the printer secure yet swivels for

comfort while bending over or getting in and out of

vehicles.

IP54 Soft Case

Optional, proper use of this case will allow the printer to be

used in harsh, dusty, or rainy environments. This case is

certified to an IP54 rating, so when properly used, it will protect

your product against particles as small as dust, and water from

any direction. This case can be used in conjunction with the

hand/shoulder straps as well the belt loop and belt clip

accessories.

The IP54 case has been tested at an accredited lab for use in

dust and heavy water environments. However, it is not designed

for extensive prolonged use in the rain. During normal operation

water could enter into the case during media changing. This

ingress of moisture should be avoided at all cost. The printer

warranty can not be honored for excessive water inside the

printer even if an IP54 case is used.

1. Open the case at the 2 side zippers.

2. Slide the printer into the case.

3. Close the case using the 2 side zippers and Velcro

® closure.

4. Fold back the paper exit flap for each print job. The paper exit flap can also be rolled up out the

way and secured using the Velcro® strip, doing so decreases the effectiveness of the case for water

protection.

 Never attempt to charge when the printer case or printer is wet, short circuit could occur. Remove

the printer from the case, allow to completely dry and then charge. In the event water is believed to

have entered the printer, remove the battery and allow the unit to dry several days before installing

the battery or charging.

The battery is charged by an external auto-ranging power supply, which connects between the printer and

an electrical outlet. If the battery is completely dead, the battery will need to be charged before the

printer can be turned on. The printer will only operate with the battery installed, the printer will not

function on AC power alone. Ensure that the operating ranges of the power supply are compatible with

your electrical service, (see Appendix A for details) then connect power as follows:

The maximum operating temperature of the printer is 50° C. However, the maximum operating

temperature when used with a Datamax-O’Neil power supply for charging is limited to 40° C.

Please charge the printer in a suitable location that meets this temperature requirement.

There is a risk of explosion if the battery is replaced by an incorrect type. Dispose of used batteries

properly.

1) Remove the Battery from the printer. Then remove the red Battery Isolator.

312





Battery Isolator





Battery

2) Re-install the Battery into the printer.

312

3) Connect the Power Supply to Power Jack of the printer.

4) Connect the AC Power Cord to the Power Supply.

5) Connect the AC Power Cord to an Electrical Outlet. For RL3 printers the printer will not turn on

automatically and must be turned on by pressing the button..

Do not operate the printer while it is connected to the AC Power Supply.

312



 Power Supply



 AC Power Cord



 Electrical Outlet



 Power Jack

Battery Guidelines:

• DO NOT store batteries in cold or hot conditions.

• DO NOT drop the battery pack. In the event of a drop carefully inspect the battery plastic and contacts for damage. If you

suspect damage do not use the battery.

• DO NOT use sharp tools to remove the pack. If a pack is punctured, cracked, immediately remove from the printer.

• If the pack becomes extremely hot, or begins to smell DO NOT touch. Place immediately in a empty metal trash can.

• DO NOT use the battery for any product other than the RL3/RL4 or designated printer.

• DO NOT tamper with or attempt to disassemble the battery pack.

• DO NOT subject the battery pack to water or liquids of any kind.

• Be careful when setting the battery pack down on a flat surface, always store the battery pack with the contacts facing up.

• DO NOT stack batteries with the contacts facing each other.

• Replacement batteries come in individual boxes, store this way.

• Batteries do have a shelf life of 1 year.

The printer is also designed with external

charging capabilities (RL4 models only) using

Datamax-O’Neil approved charging accessories.

For more information, see the instructions

included with the accessory.





External Charging Contacts

The printer can be connected to the host via the USB, serial, optional wireless LAN 802.11 A/B/G, or

Bluetooth. The printer will automatically connect to the first port that delivers valid data. Once

established, the printer’s power must be cycled ‘Off’ and ‘On’ to change an interface connection. Once the

cable connection has been made see section 3.3 for information on using the configuration software

(NETira CT).





Serial (RJ11)





USB

 Before connecting Power or interface cables to the printer, be sure the printer is powered off.

Serial Connection

The serial interface supports RS-232C communications via a RJ 11 connector. The following list of serial

port settings is menu selectable (via host software/driver) and must match the host computer’s serial port

settings:

> Baud Rate (Default 9600 bps)

> Parity = (Default N)

> Word Length (Default 8 bits)

> Stop Bits = (Default 1)

USB Connection (USB)

The USB Interface is supported in Windows 95 and greater. Depending upon the operating system of your

host computer, installation may differ slightly. For setup information, see Appendix C.

Optional Wireless LAN and Bluetooth

For setup information on optional Wireless LAN and Bluetooth connections, see Appendix B.

(

)

Load media into the printer as follows:

1) Slide the Thumb latch rearward and then lift up on the printer’s Cover.





Thumb-Latch





Cover

2) Slide and hold open the Supply hubs.





Supply Hubs

3) Orient the Roll of Media (paper or labels) as shown and insert it into the printer.





Roll of Media

4) Allow the Supply Hubs to retract onto the Roll of Media. Then close the printer’s Cover and press

downward until latched.





Supply Hubs





Roll of Media





Cover

5) Press the button a couple of times to normalize tracking. The printer should advance the media

to the start of the next label for each press.

2.3.1 Loading for Presenter Mode



The printer must be configured for use in “Presenter Mode”. See section 3.5 for connecting and

conﬁguring the printer’s settings.

1) Load media as described in Section 2.3, (steps 1-3).

2) Remove about 8 inches (200mm) of labels from the Media Backing.

3) Open the Peeler Door. Route the media as shown below.

312



 Media Backing



 Peeler Door

4) Pull the media backing taught then Close the Peeler Door.

5) Press the button a couple of times to normalize tracking. The printer should advance the media to

the start of the next label for each press.

 With some types of media it may be necessary to periodically remove slack in the backing (liner)

material that accumulates before the Peeler Door. To remove: Hold the Peeler Door closed and pull

on the backing material until the slack is removed and is tight.

When using the printer in presenter mode a large amount of backing can accumulate. Be sure to

contain the backing as it can become a tripping hazard. When removing backing material from the

printer do not pull the backing disturb the printer. Cut using scissors or tear using 2 hands a few

feet from the printer.

2.3.2 External Media Loading

Load media into the printer as follows:

1) Slide the Thumb latch rearward and then lift up on the printer’s Cover.





Thumb-Latch





Cover

2) Open the External Media Door located in the bottom of the printer.





External Media Door

3) Slide and hold open the Supply hubs and install the Media Spacer





Supply Hubs





Media Spacer

4) Insert the Media through the External Media Door and through the printer as shown:





Media

5) Then close the printer’s Cover and press downward until latched.

6) Press the button a couple of times to normalize tracking. The printer should advance the media

to the start of the next label for each press.

The Front Panel is an event-driven interface composed of a graphic

display and four buttons. In addition to providing current printer

information, the mode-dependent panel allows the items in the main

display area and the button functions to change as operational events

require.



RL3 & RL4 printer displays will turn off and enter during sleep mode after 1 minute of inactivity;

press any button to wake.

RL3 printers (only) will turn off after 120 minutes of inactivity. This “shutdown” period can be

adjusted or disabled using the NETira CT configuration program (Ver. 35 or greater) by modifying

System Settings/System Powerdown setting. See section 3.3 for more information on NETira CT.

When charging the RL3 printer it will not auto shutoﬀ

3.1.1 LCD Icons

Icon Function

90%

Battery Charge Level. The number of bars and the % will change according to

remaining battery charge. During charging the battery level is continuously

progressing to show charging, unless at 100%

Wireless LAN Signal Strength.

The DC power supply is connected and the battery is charging.

IP: 192.168.0.1 IP address currently assigned to the printer (if equipped). If an IP is not assigned,

it will display as 0.0.0.0. Bluetooth models will display the MAC address.

3.1.2 Audible Alerts

Alert Event

1 beep AC power supply disconnected

2 beeps AC power supply connected

5 beeps Opened printer cover or Paper out condition

Constant (10 sec) Failed download (via RS232)

Short interval beep (for length of download) Downloading data (via Wireless LAN)

Initiation of this mode causes the printer to print its Configuration Label. The Configuration Label provides

valuable printer information including the firmware version, memory allocations, enabled options,

communications settings, and label-counter data.

To print the Configuration Label:

1) Be sure the printer is properly loaded with media (at least 4 inches wide), and that the power to the

printer is off.

2) Turn on the printer, allow the printer to reach a ready state.

3) Press and hold the for 4 to 7 seconds, and then release. The printer will now print the current

configuration of the printer.

The NETira CT printer configuration utility (available for download at www.datamax-oneil.com) is a

Windows based configuration utility that allows the user to make changes to the existing printer setup

via a serial or Wireless LAN connection.

Utility Features:

 Allows Real-Time Control/Query of Printer Configuration

 Define and Save Optimal Configurations for Applications

 Saved Configurations can be Shared with other Printers and Sent via Email

 Download Files, Formats and Fonts

 Query Memory Modules

 The NETira CT configuration utility can only communicate to the printer using the DPL printer

language input mode. If the printer has been set to use an input mode other than DPL, the printer’s

input mode must be changed back to Auto or DPL. This can be performed using the Tools>Set Input

Mode function within NETira CT.

1) Once installed launch the NETira CT configuration utility.

2) Be sure the battery is installed and the printer is ‘ON’. Connect the host to the printer (see Section 2.2

Interface Connection).

For Serial and Bluetooth Connections:

a) Query the printer by using the ‘Auto Detect’ button.

This will connect to the printer and retrieve the

setting currently stored in the printer.

b) If the Auto-Detect is unsuccessful, close the ‘Open a

configuration file…’ dialogue box and go to the

Settings drop down menu and choose the RS232

menu option. On this screen you can manual select

the port and it parameters.

c) Once Complete click ‘OK” and then click the “Query

Printer” button on toolbar. This will connect to the

printer and retrieve the setting currently stored in

the printer.

For Wireless LAN Connections:

Close the ‘Open a configuration file…’ dialogue box.

a) In the toolbar, Click on the ‘ TCP/IP Configuration’

Icon .

b) In the ‘TCP/IP Configuration’ dialogue box enter the

IP address of the printer and click ‘OK’. (The IP

address should be displayed on the printers LCD).

c) In the toolbar, from the drop down menu box, select

“TCP_IP”. Then click on the Query Printer Icon .

3) At this point you may browse the Printer Component

categories and make any changes necessary to the

printer configuration.

4) Once your changes are complete, send the new settings

to the printer using the ‘Send’ button.

Note: When using the “Send” button, only the changes

displayed on the current page will be sent.

The “Set current setting to printer” button will

send all changes made to all pages.

Common Settings:

Name Value New value

1 Continuous Label

Length (1/100 inch)

425

Distance the printer will advance after pressing the FEED button.

Distance is measured in 1/100 inch. i.e. 1000=10 inches.

2 Label Width (1/100

inch)

425

200 = 2 inch media

300 = 3 inch media

400 = 4 inch media

3 Maximum Label Length

(1/100 inch)

800

Distance must be greater than the length of your media. i.e. 1000=10

inches

4 Sensor Type Continuous

Gap = Labels with gap

Continuous = Media with no gaps

Reflective = Labels with Q-Mark or black mark

3) After updating the “New Value”

columns, click the Send button

to send these changes to the

printer.

Note: NETira CT will change its column status from a green to orange triangle when values are

modified and does not match current printer values.

3.4.2 Quick Media Calibration

The printer is factory calibrated for operation with most media types (both gap and black mark). Try your

media without performing any calibration adjustments first, this will determine if the factory settings are

compatible. Only perform the calibration adjustments if you are experiencing media registration issues.

The Quick Media Calibration should be performed first, if it fails to detect your label media proceed to the

Manual Media Calibration procedure, see section 3.4.3.

The Quick Media Calibration can be performed using the NETira CT configuration utility, (see section 3.3

for more information on NETira CT) or the front panel menu, (see section 3.14).

 It is recommended that the battery is charged to 50% or greater before starting media calibration.

Launch the NETira CT configuration utility, and query (connect) to the printer.

1) Click on the ‘Sensor Calibration’

printer component.

2) Install your media in the

printer and click the ‘Quick

Media’ button.

3) The printer will feed media

while the sensor is being

calibrated. At the end of the

process the following message

will be shown, indicating a

successful calibration. Values

displayed in the “New Value”

column may change after a

calibration.

If the calibration is not

successful, repeat the

procedure. If the Quick Media

calibration continues to fail,

proceed to section 3.4.3

Manual calibration

3.4.3 Manual Media Calibration

The Manual Media Calibration is intended for use when Quick Media Calibration printer has failed to detect

the start of each label. This procedure performs a complete recalibration of the sensors and will optimize

the printer to your media. In some instances you may need to perform a Quick Media Calibration after the

Manual Media Calibration to further optimize the printer’s sensor.

 When updating the printer’s firmware the sensor settings can be saved to a configuration

file, (see section 3.7) which will eliminate the need to re-calibrate the printer.

Sensor calibration is needed to set either the black mark or the gap value of the media sensor on the

printer. The Manual Media Calibration can be performed using the NETira CT configuration utility, (see

section 3.3 for more information on NETira CT).

 It is recommended that the battery is charged to 50% or greater before starting media calibration.

Launch the NETira CT configuration utility, and query (connect) to the printer.

Procedure for Gap Type Media: (be sure the printer is set to sense Gap media, see Section 3.4.1).

1) Click on the ‘Sensor Calibration’

printer component.

2) Click the ‘Manual Media’ button

to start the manual calibration

process.

Follow the instructions on the

following screen.

3) Select the Interlabel/Gap radio

button then click ‘OK’.

4) Load Stock: Place the face of

media over the sensor, close

the door then click ‘OK’.

5) Load Special Backing Media for

Gap: Peel the label(s) off

backing and place backing over

the sensor and close the door

then click ‘OK’.

6) Remove Stock: Remove all

media from printer, close the

door then click ‘OK’.

Note: A special media with black

marks is needed to perform this

calibration. See the image to the

right. A sample image is included

at the end of this document, it can

be printed and used for this

calibration procedure.

4) Load Stock: Place a white

section of media under the

sensor, close the door then

click ‘OK’.



 Printing Area



 Sensor

5) Load Special Q-Mark Media for

Reflective Media: Place a black

section of the media under the

sensor and close the door then

click ‘OK’.



 Q-Mark Area



 Sensor

6) Remove Stock: Remove all

media from printer, close the

door then click ‘OK’.

7) NETira CT will display a

message indicating the process

has finished.

In case of any error, a FAILED

CALIBRATION message will be

displayed. Repeat the process.

8) To confirm changes, observe

that the Black Mark values

have changed.

To set the printer to work in Presenter Mode, follow the following steps:

- Set the “Presenter Sensor Equipped” parameter to enable the presenter sensor.

- Calibrate the Presenter Sensor to store the media settings (liner and media).

These setting changes can be performed using the NETira CT configuration utility, (see section 3.3 for

more information on NETira CT).

Launch the NETira CT configuration utility, and query (connect) to the printer.

Enable the Presenter Sensor:

1) Click on the ‘Miscellaneous’

printer component.

2) Set the ‘Present Sensor

Equipped’ to Enabled.

3) After updating the “New Value”

column, click the Send button

to send this change to the

printer.

Calibrate the Presenter Sensor:



After calibration is complete the presenter sensor will be disabled. You must re-enable the presenter

before use.

1) Install the media in the printer

and route the liner through the

peeler door, see section 2.3.1.

When the FEED key is pressed,

the label will be peeled and

presented for the operator.

2) Click on the ‘Sensor Calibration’

printer component.

3) Click the ‘Presenter Sensor’

button to start the calibration

process.

Follow the instructions on the

following screen.

4) Type the number 6 as the

Advance Distance after

QMark/Gap. Click the ‘OK’

button.

This value may vary if

Datamax-O’Neil media is not

used and may require

adjustments to the Advance

Distance after QMark/Gap

parameter for the sensor to

work properly.

5) The following screen will be

shown. Click the ‘OK’ button to

start the process.

After the calibration is

performed successfully, the

following confirmation screen

will be shown. If the sensor

calibration fails, repeat the

process.

312



 Media Backing



 Peeler Door

Note: To test the proper operation of the printer, press the Feed button. The label is separated from the

liner and a message “REMOVE LABEL” is shown in the LCD. After the label is removed, the printer will

print the next label.

(

)

The printer supports several printer languages such as CPCL, ZPL, DPL, etc. However, the printer has an

AUTO input mode that will detect the type of script and switch to the desired printing language. By default

the printer is configured as an AUTO mode. To manually change the printer language used, perform the

following steps.

These setting changes can be performed using the NETira CT configuration utility, (see section 3.3 for

more information on NETira CT).

 The NETira CT configuration utility can only communicate to the printer using the DPL printer

language input mode. If the printer has been set to use an input mode other than DPL, the printer’s

input mode must be changed back to Auto or DPL. This can be performed using the Tools>Set Input

Mode function within NETira CT.

Launch the NETira CT configuration utility, and query (connect) to the printer.

1) Click on the ‘Systems Settings’

printer component.

2) Set the ‘Input Mode’ to the

desired emulation under the

“New Value” column.

3) After updating the “New Value”

column, click the Send button

to send this change to the

printer.

The NETira CT configuration program allows printer configuration files to be saved to a file. These files can

be useful for saving a printer configuration for a particular application or media. Saved configuration files

can be shared with other printers/users.

Saving and Loading a Configuration file can be performed using the NETira CT configuration utility, (see

section 3.3 for more information on NETira CT).

Launch the NETira CT configuration utility, and query (connect) to the printer.

To Save a Configuration File:

1) Once the printer has been

queried the current settings

can now be saved to a file.

You may also make changes to

any of the settings and have

these values saved as well.

2) To save current configuration in

a file, go to File/Save As menu

and specify the filename.

The current settings will be

saved in a file with extension

“.cfg”.

To Load a Configuration File:

1) To open a saved configuration,

go to File/Open menu and

choose the configuration

filename.

Optional: Check “include

Sensor Calibration Data on

Open” box to import sensor

data with the configuration.

Sensor data is printer specific

and should only be imported to

the printer that it came from.

2) The configuration will now be

loaded in to NETira CT.

There are two ways to send demo label formats to the printer, NETira CT and the standalone Printer Demo

program available for download at www.datamax-oneil.com.

NETira CT Printer Demo:

1) Launch the NETira CT configuration

utility, select Tools, then Printer Demo.

2) Browse to folder containing print files,

highlight files to be printed and click

Add>.

3) Click on Print to send the file(s) to the

printer.

Standalone Printer Demo:

1) Launch the Printer Demo utility.

2) Select file to print from the drop down

menu.

3) Select ‘Settings’ to set the

communication parameters for the

communication type selected.

4) Click on Print Demo to send the file to

the printer.

When program updates and/or new features are added, they can be downloaded to the printer as

follows:

1) Identify the new version for your model of printer from the Datamax-O’Neil Web site at

www.datamax-oneil.com and download it onto your computer’s hard drive. Note RL3 and Rl4

firmware files are not interchangeable.

2) Launch the NETira CT configuration utility, and query (connect) to the printer, (see section 3.3 for

more information on NETira CT).

 It is recommended that the configuration be saved before downloading firmware, and restored when

finished. Be sure to check the box labeled “Include Sensor Calibration Data on Open” when restoring

the configuration. See Section 3.7 for instructions.

3) Go to the Tools>Upgrade>Firmware.

Select the binary file (BIN file).

4) Click the ‘Send’ button to start the

firmware update.

Loading Boot 1 and Boot 2 and Firmware

 Loading Boot Firmware requires a serial connection to the printer.

1) Connect the printer to your PC using a serial cable

2) Launch the NETira CT configuration utility, and query (connect) to the printer, (see section 3.3 for

more information on NETira CT).

 It is recommended that the configuration be saved before downloading firmware, and restored when

finished. Be sure to check the box labeled “Include Sensor Calibration Data on Open” when restoring

the configuration. See Section 3.7 for instructions.

3) Go to the Tools>Upgrade>Firmware. Select the binary files (BIN files) for each of the Boot files.

4) Check the “Select and Download Boot 1 file:”, “Select and Download Boot 2 file:” and “Erase System

and/or User Area” boxes and click send to initiate the download.

 Always Check “Erase System and/or User Area” box unless otherwise instructed..

5) Once the Boot Loader files have been loaded, the firmware version can now be updated using the

procedure outlined in section 3.9.

This section details the cleaning, adjusting, and troubleshooting tips for the printer. Proper cleaning is

critical. To maintain peak performance of the printer, Datamax-O’Neil offers a complete line of cleaning

products including pens, cards, films and swabs. Visit our website at www.datamax-oneil.com to learn

more. The following table outlines the recommended maintenance schedule for the various printer parts.

Area Method (Std. Models) Method (Linerless Models) Interval

 Printhead Cleaning Card or Cotton

Swab w/ Isopropyl Alcohol Cleaning Pens After 3-5 rolls of media

 Platen Roller Cotton Swab w/

Isopropyl Alcohol Cleaning Pens After 3-5 rolls of media

 Peel-Off Roller Cleaning Pens Cleaning Pens After 3-5 rolls of media

 Lid Roller Cotton Swab w/

Isopropyl Alcohol Cleaning Pens After 3-5 rolls of media

 Media Sensor Compressed Air Compressed Air Monthly

 Interior

Compressed Air Compressed Air As Needed

 Isopropyl alcohol is a flammable solvent; always take the proper precautions when using this

substance.

To achieve optimum print quality and maximum printhead life, Datamax-O’Neil specifies the use of

Datamax-O’Neil brand media and ribbons. These supplies are specially formulated for use in our printers;

use of non-Datamax-O’Neil supplies may affect the print quality, performance, and life of the printer or its

components. For a current list of approved media and ribbons for use in direct thermal and thermal

transfer applications, please contact a Media Representative at (407) 523-5650.

If print quality declines (symptoms include non-compliant bar codes, print dropouts, and streaks)

the typical cause is debris build-up on the printhead. Furthermore, when the build-up is not

removed it may lead to reduced service life or printhead failure. Streaks in printed labels usually

indicate a dirty or faulty printhead.

To clean the printhead (using Datamax-O’Neil cleaning card):

 The following procedure is for “standard configuration” printers. Linerless printers should only be

cleaned with the Datamax-O’Neil Cleaning Pens.

1) Open the printer Cover. Remove any media installed in the printer. Open the External Media Door

located in the bottom of the printer.





External Media Door

2) Remove the cleaning card from its package. Insert the cleaning card through the External Media

Door and into the printer as shown:





Cleaning Card

3) Close the Cover and then Press the button several times until the cleaning card has been

completely fed through the printer. Repeat if necessary.





Cleaning Card





Cover





Feed Button

4) Reload the media. Close the Cover, push down until it latches closed. Press the button to

normalize tracking.

To clean the printhead (using Datamax-O’Neil Cleaning Pens #770189-000):

The Cleaning Pens are typically intended for use on linerless model printers or any printer with adhesive

build up. They are used to clean components that are exposed directly to adhesive. Two pens are included

in the kit, the first pen “Step 1” breaks up the adhesive and the second pen “Step2” removes it.

STEP 1 STEP2

The pen’s end cap has a plastic scraper to remove large build-

ups of adhesive from the printhead and other parts.

DO NOT USE ON THE PLATEN ROLLER OR SENSORS.

Produktspecifikationer

Varumärke:	Datamax-O'neil
Kategori:	Etikettskrivare
Modell:	Ex2 RL4

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