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w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
Dell™ Dimension™ 3100C
Owner’s Manual
FlexBay for optional
floppy drive or Media
Card Reader
hard drive activity light
power button
headphone connector
CD or DVD activity light
CD or DVD eject button
diagnostic lights
USB 2.0 connectors (2)
Service Tag
power connector
USB 2.0 connectors (4)
VGA video connector (integrated)
network adapter
audio connectors
card slots for
PCI (2),
PCI Express p1-x1 (1)
cover latch release
Model DCNE
Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better use of your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the
problem.
CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.
If you purchased a Dell™ n Series computer, any references in this document to Microsoft
®
Windows
®
operating systems are not applicable.
____________________
Information in this document is subject to change without notice.
© 2005 Dell Inc. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, PowerEdge, PowerVault, PowerApp,
DellNet, and PowerConnect are trademarks of Dell Inc.; Intel and Pentium are registered trademarks of Intel Corporation; Microsoft, Windows,
and Outlook are registered trademarks of Microsoft Corporation.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products.
Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.
Model DCNE
June 2006 P/N NF132 Rev. A01
Contents 3
Contents
Finding Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
1 Setting Up and Using Your Computer
Setting Up a Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Printer Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Connecting a USB Printer. . . . . . . . . . . . . . . . . . . . . . . . . . 13
Connecting to the Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Setting Up Your Internet Connection . . . . . . . . . . . . . . . . . . . . 15
Playing CDs and DVDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Adjusting the Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Adjusting the Picture . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Copying CDs and DVDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
How to Copy a CD or DVD. . . . . . . . . . . . . . . . . . . . . . . . . . 18
Using Blank CDs and DVDs . . . . . . . . . . . . . . . . . . . . . . . . . 19
Helpful Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Using a Media Card Reader (Optional) . . . . . . . . . . . . . . . . . . . . . 20
Setting Up a Home and Office Network . . . . . . . . . . . . . . . . . . . . . 22
Connecting to a Network Adapter . . . . . . . . . . . . . . . . . . . . . 22
Network Setup Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Power Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Standby Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Hibernate Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Power Options Properties . . . . . . . . . . . . . . . . . . . . . . . . . 24
Hyper-Threading . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
2 Solving Problems
Troubleshooting Tips. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Battery Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
4Contents
Drive Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
CD and DVD drive problems . . . . . . . . . . . . . . . . . . . . . . . . 28
Hard drive problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
E-Mail, Modem, and Internet Problems . . . . . . . . . . . . . . . . . . . . . 29
Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Media Card Reader Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Keyboard Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Lockups and Software Problems . . . . . . . . . . . . . . . . . . . . . . . . 32
The computer does not start up . . . . . . . . . . . . . . . . . . . . . . 32
The computer stops responding . . . . . . . . . . . . . . . . . . . . . . 32
A program stops responding . . . . . . . . . . . . . . . . . . . . . . . . 33
A program crashes repeatedly . . . . . . . . . . . . . . . . . . . . . . . 33
A program is designed for an earlier Windows operating system . . . . . 33
A solid blue screen appears . . . . . . . . . . . . . . . . . . . . . . . . 33
Other software problems . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Memory Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Mouse Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Network Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Power Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Printer Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Scanner Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Sound and Speaker Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 39
No sound from speakers . . . . . . . . . . . . . . . . . . . . . . . . . . 39
No sound from headphones . . . . . . . . . . . . . . . . . . . . . . . . 40
Video and Monitor Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 40
If the screen is blank . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
If the screen is difficult to read. . . . . . . . . . . . . . . . . . . . . . . 41
3 Advanced Troubleshooting
Diagnostic Lights. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Dell Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Dell Diagnostics Main Menu . . . . . . . . . . . . . . . . . . . . . . . . 46
Contents 5
Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
What Is a Driver? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Identifying Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Reinstalling Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Resolving Software and Hardware Incompatibilities . . . . . . . . . . . . . 49
Restoring Your Operating System . . . . . . . . . . . . . . . . . . . . . . . . 49
Using Microsoft® Windows® XP System Restore . . . . . . . . . . . . . 50
Using Dell™ PC Restore by Symantec . . . . . . . . . . . . . . . . . . . 51
Removing Dell PC Restore . . . . . . . . . . . . . . . . . . . . . . . . . 52
4 Removing and Installing Parts
Before You Begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Recommended Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Turning Off Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . 53
Before Working Inside Your Computer . . . . . . . . . . . . . . . . . . . 54
Front View of the Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Back View of the Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Removing the Computer Cover. . . . . . . . . . . . . . . . . . . . . . . . . . 58
Inside View of Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . 59
System Board Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
DDR2 Memory Overview . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Installing Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Removing Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Drives. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
IDE Drive Addressing . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Connecting Drive Cables . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Drive Interface Connectors. . . . . . . . . . . . . . . . . . . . . . . . . 72
Power Cable Connector . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Connecting and Disconnecting Drive Cables. . . . . . . . . . . . . . . . 73
Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Floppy Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
6Contents
Media Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Removing a Media Card Reader . . . . . . . . . . . . . . . . . . . . . . 79
Installing a Media Card Reader. . . . . . . . . . . . . . . . . . . . . . . 81
DVD Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Removing a DVD Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Installing a DVD Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Replacing the Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Replacing the Computer Cover . . . . . . . . . . . . . . . . . . . . . . . . . 84
5 Appendix
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
System Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Entering System Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
System Setup Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Boot Sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Clearing Forgotten Passwords and CMOS Settings. . . . . . . . . . . . . . . 97
Jumper Locations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Clearing Password Settings . . . . . . . . . . . . . . . . . . . . . . . . 98
Clearing CMOS Settings . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Cleaning Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Computer, Keyboard, and Monitor . . . . . . . . . . . . . . . . . . . . . 99
Mouse. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Floppy Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
CDs and DVDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Dell Technical Support Policy (U.S. Only). . . . . . . . . . . . . . . . . . . 100
Definition of "Dell-Installed" Software and Peripherals . . . . . . . . . 100
Definition of "Third-Party" Software and Peripherals. . . . . . . . . . . 101
FCC Notices (U.S. Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Class A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Class B . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
FCC Identification Information . . . . . . . . . . . . . . . . . . . . . . 102
Contacting Dell. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Contents 7
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
8Contents
Finding Information 9
Finding Information
NOTE: Some features or media may be optional and may not ship with your computer. Some features or
media may not be available in certain countries.
NOTE: Additional information may ship with your computer.
What Are You Looking For? Find It Here
• Warranty information
• Terms and Conditions (U.S. only)
• Safety instructions
• Regulatory information
• Ergonomics information
• End User License Agreement
Dell™ Product Information Guide
• How to set up my computer
Setup Diagram
10 Finding Information
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• Service Tag and Express Service Code
• Microsoft Windows License Label
Service Tag and Microsoft
®
Windows
®
License
These labels are located on your computer.
• Use the Service Tag to
identify your computer
when you use
support.dell.com
or
contact technical
support.
• Enter the Express
Service Code to direct
your call when
contacting technical
support.
• Solutions — Troubleshooting hints and tips, articles
from technicians, and online courses, frequently asked
questions
• Community — Online discussion with other Dell
customers
• Upgrades — Upgrade information for components, such
as memory, the hard drive, and the operating system
• Customer Care — Contact information, service call and
order status, warranty, and repair information
• Service and support — Service call status and support
history, service contract, online discussions with
technical support
• Reference — Computer documentation, details on my
computer configuration, product specifications, and
white papers
• Downloads — Certified rivers, patches, and software
updates
Dell Support Website — support.dell.com
NOTE: Select your region to view the appropriate support
site.
NOTE: Corporate, government, and education customers
can also use the customized Dell Premier Support website at
premier.dell.com.
• Desktop System Software (DSS)— If you reinstall the
operating system for your computer, you should also
reinstall the DSS utility. DSS provides critical updates
for your operating system and support for Dell™
3.5-inch USB floppy drives, Intel
®
Pentium
®
M
processors, optical drives, and USB devices. DSS is
necessary for correct operation of your Dell computer.
The software automatically detects your computer and
operating system and installs the updates appropriate
for your configuration.
To download Desktop System Software:
1
Go to
support.dell.com
and click
Downloads
.
2
Enter your Service Tag or product model.
3
In the
Download Category
drop-down menu, click
All
.
4
Select the operating system and operating system
language for your computer, and click
Submit.
5
Under
Select a Device
, scroll to
System and
Configuration Utilities
, and click
Dell Desktop System
Software
.
What Are You Looking For? Find It Here
Finding Information 11
• How to use Windows XP
• How to work with programs and files
• How to personalize my desktop
Windows Help and Support Center
1
Click the
Start
button and click
Help and Support
.
2
Type a word or phrase that describes your problem and
click the arrow icon.
3
Click the topic that describes your problem.
4
Follow the instructions on the screen.
What Are You Looking For? Find It Here
12 Finding Information
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Setting Up and Using Your Computer 13
Setting Up and Using Your Computer
Setting Up a Printer
NOTICE: Complete the operating system setup before you connect a printer to the computer.
See the documentation that came with the printer for setup information, including how to:
• Obtain and install updated drivers
• Connect the printer to the computer
• Load paper and install the toner or ink cartridge
• Contact the printer manufacturer for technical assistance
Printer Cable
Your printer connects to your computer with a USB cable. Your printer may not come with a printer
cable, so if you purchase a cable separately, ensure that it is compatible with your printer. If you
purchased a printer cable at the same time you purchased your computer, the cable may arrive in
the computer box.
Connecting a USB Printer
NOTE: You can connect USB devices while the computer is turned on.
1
Complete the operating system setup, if you have not already done so.
2
Install the printer driver, if necessary. See the documentation that came with your printer.
3
Attach the USB printer cable to the USB connectors on the computer and the printer. The
USB connectors only fit into the ports when correctly oriented.
16 Setting Up and Using Your Computer
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Playing CDs and DVDs
NOTICE: Do not press down on the CD or DVD tray when you open or close it. Keep the tray closed when
you are not using the drive.
NOTICE: Do not move the computer when you are playing CDs or DVDs.
1
Press the eject button on the front of the drive.
2
Place the disc, label side up in the center of the tray
3
Press the disc into the center of the tray until it clicks into place.
4
Press the eject button or gently push in the tray.
To format CDs for storing data, to create music CDs, or to copy CDs, see the CD software that
came with your computer.
NOTE: Ensure that you follow all copyright laws when you create CDs.
A CD player includes the following basic buttons:
Play
Move backward within the current track
Pause
Move forward within the current track
Stop
Setting Up and Using Your Computer 17
A DVD player includes the following basic buttons:
For more information on playing CDs or DVDs, click
Help
on the CD or DVD player (if available).
Adjusting the Volume
NOTE: When the speakers are muted, you do not hear the CD or DVD playing.
1
Click the
Start
button, point to
All Programs
→
Accessories
→
Entertainment
, and then click
Volume Control
.
2
In the
Volume Control
window, click and drag the bar in the
Volume Control
column and
slide it up or down to increase or decrease the volume.
For more information on volume control options, click
Help
in the
Volume Control
window.
Go to the previous track
Eject
Go to the next track
Stop
Restart the current chapter
Play
Fast forward
Pause
Fast reverse
Advance a single frame while in pause mode
Go to the next title or chapter
Continuously play the current title or chapter
Go to the previous title or chapter
Eject
20 Setting Up and Using Your Computer
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Helpful Tips
• Use Microsoft
®
Windows
®
Explorer to drag and drop files to a CD-R or CD-RW only after
you start Sonic DigitalMedia and open a DigitalMedia project.
• Use CD-Rs to burn music CDs that you want to play in regular stereos. CD-RWs do not play
in most home or car stereos.
• You cannot create audio DVDs with Sonic DigitalMedia.
• Music MP3 files can be played only on MP3 players or on computers that have MP3 software
installed.
• Commercially available DVD players used in home theater systems may not support all
available DVD formats. For a list of formats supported by your DVD player, see the
documentation provided with your DVD player or contact the manufacturer.
• Do not burn a blank CD-R or CD-RW to its maximum capacity; for example, do not copy a
650-MB file to a blank 650-MB CD. The CD-RW drive needs 1–2 MB of the blank space to
finalize the recording.
• Use a blank CD-RW to practice CD recording until you are familiar with CD recording
techniques. If you make a mistake, you can erase the data on the CD-RW and try again. You
can also use blank CD-RWs to test music file projects before you record the project
permanently to a blank CD-R.
• See the Sonic website at
www.sonic.com
for additional information.
Using a Media Card Reader (Optional)
Use the Media Card Reader to transfer data directly to your computer.
The Media Card Reader supports the following memory types:
• xD-Picture Card
• SmartMedia (SMC)
• CompactFlash Type I and II (CF I/II)
• MicroDrive Card
• SecureDigital Card (SD)
• MultiMediaCard (MMC)
• Memory Stick (MS/MS Pro)
DVD-R DL Maybe No No
DVD-RAM Maybe No No
Media Type Read Write Rewritable
Setting Up and Using Your Computer 21
For information on installing a Media Card Reader, see "Installing a Media Card Reader" on
page 81.
To use the Media Card Reader:
1
Check the media or card to determine the proper orientation for insertion.
2
Slide the media or card into the appropriate slot until it is completely seated in the connector.
If you encounter resistance, do not force the media or card. Check the card orientation and
try again.
xD-Picture Card
and SmartMedia (SMC)
Memory Stick
(MS/MS Pro)
SecureDigital Card (SD)/
MultiMediaCard (MMC)
CompactFlash Type I
and II (CF I/II) and
MicroDrive Card
22 Setting Up and Using Your Computer
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Setting Up a Home and Office Network
Connecting to a Network Adapter
NOTICE: Plug the network cable into the network adapter connector on the computer. Do not plug the
network cable into the modem connector on the computer.
NOTICE: Do not plug a network cable into a telephone wall jack.
1
Connect the network cable to the network adapter connector on the back of your computer.
Insert the cable until it clicks into place, and then gently pull it to ensure that it is secure.
2
Connect the other end of the network cable to a network device.
Network Setup Wizard
The Microsoft
®
Windows
®
XP operating system provides a Network Setup Wizard to guide you
through the process of sharing files, printers, or an Internet connection between computers in a
home or small office.
1
Click the
Start
button, point to
All Programs
→
Accessories
→
Communications
, and then
click
Network Setup Wizard
.
2
On the welcome screen, click
Next
.
3
Click
Checklist for creating a network
.
NOTE: Selecting the connection method This computer connects directly to the Internet enables the
integrated firewall provided with Windows XP.
4
Complete the checklist and required preparations.
5
Return to the Network Setup Wizard and follow the instructions on the screen.
network device
networ
k
a
d
apter connector on computer
network cable
network adapter
connector
24 Setting Up and Using Your Computer
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Because hibernate mode requires a special file on your hard drive with enough disk space to store
the contents of the computer memory, Dell creates an appropriately sized hibernate mode file
before shipping the computer to you. If the computer’s hard drive becomes corrupted,
Windows XP recreates the hibernate file automatically.
Power Options Properties
Define your standby mode settings, hibernate mode settings, and other power settings in the
Power
Options Properties
window.
To access the
Power Options Properties
window:
1
Click the
Start
button and click
Control Panel
.
2
Under
Pick a category
, click
Performance and Maintenance
.
3
Under
or pick a Control Panel icon
, click
Power Options
.
4
Define your power settings on the Power
Schemes
tab,
Advanced
tab, and
Hibernate
tab.
Power Schemes Tab
Each standard power setting is called a scheme. If you want to select one of the standard Windows
schemes installed on your computer, choose a scheme from the
Power schemes
drop-down menu.
The settings for each scheme appear in the fields below the scheme name. Each scheme has
different settings for starting standby mode or hibernate mode, turning off the monitor, and
turning off the hard drive.
The
Power schemes
drop-down menu displays the following schemes:
•
Always On
(default) — If you want to use your computer with no power conservation.
•
Home/Office Desk
— If you use your computer as a home or office computer and you require
minimal power conservation.
•
Presentation
— If you want your computer to run without interruption (using no power
conservation).
•
Minimal Power Management
— If you want your computer to run with minimal power
conservation.
•
Max Battery
— If your computer is a portable computer and you run your computer from
batteries for extended periods of time.
If you want to change the default settings for a scheme, click the drop-down menu in the
Turn off
monitor
,
Turn off hard disks
,
System stand by
, or
System hibernates
field, and then select a time-
out from the displayed list. Changing the time-out for a scheme field permanently changes the
default settings for that scheme, unless you click
Save As
and enter a new name for the changed
scheme.
NOTICE: If you set the hard drive (hard disk) to time-out before the monitor does, your computer may
appear to be locked up. To recover, press any key on the keyboard or click the mouse. To avoid this
problem, always set the monitor to time-out before the hard drive.
Setting Up and Using Your Computer 25
Advanced Tab
The
Advanced
tab allows you to:
• Place the power options icon in the Windows taskbar for quick access.
• Set the computer to prompt you for your Windows password before the computer exits from
standby mode or hibernate mode.
• Program the power button to activate standby mode, activate hibernate mode, or turn off the
computer.
To program these functions, select an option from the corresponding drop-down menu and
click
OK
.
Hibernate Tab
The
Hibernate
tab allows you to enable hibernate mode. If you want to use the hibernate settings
you defined on the
Power Schemes
tab, click the
Enable hibernate support
check box on the
Hibernate
tab.
For more information on power management options:
1
Click the
Start
button and click
Help and Support
.
2
In the
Help and Support
window, click
Performance and maintenance
.
3
In the
Performance and maintenance
window, click
Conserving power on your computer
.
Hyper-Threading
NOTE: Not all processors support hyper-threading technology.
Hyper-Threading is an Intel
®
technology that can enhance overall computer performance by
allowing one physical processor to function as two logical processors, capable of performing certain
tasks simultaneously. It is recommended that you use the Microsoft
®
Windows
®
XP Service Pack 1
(SP1) or later operating system because Windows XP is optimized to take advantage of
Hyper-Threading technology. While many programs can benefit from Hyper-Threading, some
programs have not been optimized for Hyper-Threading and may require an update from the
software manufacturer. Contact the software manufacturer for updates and information about
using Hyper-Threading with your software.
To determine if your computer is using Hyper-Threading technology:
1
Click the
Start
button, right-click
My Computer
, and then click
Properties
.
2
Click
Hardware
and click
Device Manager
.
3
In the
Device Manager
window, click the plus (+) sign next to
Processors
. If Hyper-Threading
is enabled, the processor is listed twice.
You can enable or disable Hyper-Threading through system setup. For more information on
accessing system setup, see page 91. For more information on Hyper-Threading, search the
Knowledge Base on the Dell Support website at
support.dell.com
.
28 Solving Problems
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CD and DVD drive problems
NOTE: High-speed CD or DVD drive vibration is normal and may cause noise, which does not indicate a
defect in the drive or the CD or DVD.
NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all
DVD drives.
Problems writing to a DVD-RW drive
T —E S T T H E D R I V E
• Insert another floppy disk, CD, or DVD to eliminate the possibility that the original one is defective.
• Insert a bootable floppy disk and restart the computer.
C —L E A N T H E D R I V E O R D I S K See "Cleaning Your Computer" on page 99.
C H E C K T H E C A B L E C O N N E C T I O N S
R U N T H E H TA R D WA R E R O U B L E S H O O T E R — See "Resolving Software and Hardware Incompatibilities"
on page 49.
R —U N T H E DELL D I A G N O S T I C S See page 46.
A —D J U S T T H E WI N D O W S V O L U M E C O N T R O L
• Click the speaker icon in the lower-right corner of your screen.
• Ensure that the volume is turned up by clicking the slidebar and dragging it up.
• Ensure that the sound is not muted by clicking any boxes that are checked.
C —H E C K T H E S P E A K E R S A N D S U B W O O F E R See "Sound and Speaker Problems" on page 39.
C —L O S E O T H E R P R O G R A M S The DVD-RW drive must receive a steady stream of data when writing.
If the stream is interrupted, an error occurs. Try closing all programs before you write to the DVD-RW.
T —U R N O F F STA N D B Y M O D E I N W I N D O W S B E F O R E W R I T I N G TO A DVD-RW D I S C Search for the
keyword standby in Windows Help.
Solving Problems 29
Hard drive problems
E-Mail, Modem, and Internet Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions
located in the Product Information Guide.
NOTE: Connect the modem to an analog telephone jack only. The modem does not operate while it is
connected to a digital telephone network.
R —U N C DH E C K I S K
1
Click the
Start
button and click
My Computer
.
2
Right-click
Local Disk C:
.
3
Click
Properties
.
4
Click the
Tools
tab.
5
Under
Error-checking
, click
Check Now
.
6
Click
Scan for and attempt recovery of bad sectors
.
7
Click
Start
.
C H E C K T H E M OI C R O S O F T U T L O O K
® E S SX P R E S S E C U R I T Y E T T I N G S — If you cannot open your
e-mail attachments:
1
In Outlook Express, click
Tools
, click
Options
, and then click
Security
.
2
Click
Do not allow attachments
to remove the checkmark.
C —H E C K T H E T E L E P H O N E L I N E C O N N E C T I O N
CH E C K J A C K T H E T E L E P H O N E —
CO N N E C T T H E T H E M O D E M D I R E C T LY T O T E L E P H O N E J A C K WA L L —
US E A D I F F E R E N T T E L E P H O N E L I N E —
• Verify that the telephone line is connected to the jack on the modem. (The jack has either a green label
or a connector-shaped icon next to it.)
• Ensure that you hear a click when you insert the telephone line connector into the modem.
• Disconnect the telephone line from the modem and connect it to a telephone. Listen for a dial tone.
• If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge
protector, or line splitter, then bypass them and use the telephone to connect the modem directly to the
telephone wall jack. If you are using a line that is 3 m (10 ft) or more in length, try a shorter one.
R —U N T H E M O D E M HE L P E R D I A G N O S T I C S Click the Start button, point to All Programs, and then
click Modem Helper. Follow the instructions on the screen to identify and resolve modem problems.
(Modem Helper is not available on all computers.)
30 Solving Problems
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Error Messages
If the message is not listed, see the documentation for the operating system or the program that
was running when the message appeared.
V —E R I F Y T H AT T H E M O D E M I S C O M M U N I C AT I N G W I T H W I N D O W S
1
Click the
Start
button and click
Control Panel
.
2
Click
Printers and Other Hardware
.
3
Click
Phone and Modem Options
.
4
Click the
Modems
tab.
5
Click the COM port for your modem.
6
Click
Properties
, click the
Diagnostics
tab, and then click
Query Modem
to verify that the modem is
communicating with Windows.
If all commands receive responses, the modem is operating properly.
E —N S U R E T H AT Y O U A R E C O N N E C T E D T O T H E IN T E R N E T Ensure that you have subscribed to an
Internet provider. With the Outlook Express e-mail program open, click File. If Work Offline has a
checkmark next to it, click the checkmark to remove it and connect to the Internet. For help, contact
your Internet service provider.
A F I L E N A M E C A N N O T C O N TA I N A N Y O F T H E F O L L O W I N G C H A R A C T E R S : \ / : * ? “ < > | — Do not
use these characters in filenames.
A R E Q U I R E D . DLL F I L E —WA S N O T F O U N D The program that you are trying to open is missing an
essential file. To remove and then reinstall the program:
1
Click the
Start
button, click
Control Panel
, and then click
Add or Remove Programs
.
2
Select the program you want to remove.
3
Click the
Change or Remove Program
icon.
4
See the program documentation for installation instructions.
driv e letter :\ I S —N O T A C C E S S I B L E . TH E D E V I C E I S N O T R E A D Y The drive cannot read the disk.
Insert a disk into the drive and try again.
I —N S E RT B O O TA B L E M E D I A Insert a bootable floppy disk or CD.
N -O N S YS T E M D I S K E R R O R — Remove the floppy disk from the drive and restart your computer.
32 Solving Problems
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Keyboard Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions
located in the Product Information Guide.
Lockups and Software Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions
located in the Product Information Guide.
The computer does not start up
The computer stops responding
NOTICE: You might lose data if you are unable to perform an operating system shutdown.
C —H E C K T H E K E Y B O A R D C A B L E
• Ensure that the keyboard cable is firmly connected to the computer.
• Shut down the computer (see page 53), reconnect the keyboard cable as shown on the setup diagram for
your computer, and then restart the computer.
• Check the cable connector for bent or broken pins and for damaged or frayed cables. Straighten bent
pins.
• Remove keyboard extension cables and connect the keyboard directly to the computer.
T —E S T T H E K E Y B O A R D Connect a properly working keyboard to the computer; then try using the
keyboard.
R U N T H E H TA R D WA R E R O U B L E S H O O T E R — See "Resolving Software and Hardware Incompatibilities"
on page 49.
C —H E C K T H E D LI A G N O S T I C I G H T S See page 43.
E N S U R E T H AT T H E P O W E R C A B L E I S F CI R M LY O N N E C T E D T O T CH E O M P U T E R A N D T O TH E
EL E C T R I C A L OUTLET
T —U R N T H E C O M P U T E R O F F If you are unable to get a response by pressing a key on your keyboard or
moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer
turns off. Then restart your computer.
Solving Problems 33
A program stops responding
A program crashes repeatedly
NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD.
A program is designed for an earlier Windows operating system
A solid blue screen appears
E —N D T H E P R O G R A M
1
Press <Ctrl><Shift><Esc> simultaneously.
2
Click
Applications
.
3
Click the program that is no longer responding.
4
Click
End Task
.
C —H E C K T H E S O F T WA R E D O C U M E N TAT I O N If necessary, uninstall and then reinstall the program.
R —U N T H E PR O G R A M C WO M PAT I B I L I T Y I Z A R D
The Program Compatibility Wizard configures a program so it runs in an environment similar to non-
Windows XP operating system environments.
1
Click the
Start
button, point to
All Programs
→
Accessories
, and then click
Program Compatibility
Wizard
.
2
In the welcome screen, click
Next
.
3
Follow the instructions on the screen.
T —U R N T H E C O M P U T E R O F F If you are unable to get a response by pressing a key on your keyboard or
moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer
turns off. Then restart your computer.
34 Solving Problems
w w w . d e l l . c o m | s u p p o r t . d e l l . c o m
Other software problems
Memory Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions
located in the Product Information Guide.
C H E C K T H E S O F T WA R E D O C U M E N TAT I O N O R C O N TA C T T H E S O F T WA R E M A N U FA C T U R E R F O R
T R O U B L E S H O O T I N G I N F O R M AT I O N —
• Ensure that the program is compatible with the operating system installed on your computer.
• Ensure that your computer meets the minimum hardware requirements needed to run the software. See
the software documentation for information.
• Ensure that the program is installed and configured properly.
• Verify that the device drivers do not conflict with the program.
• If necessary, uninstall and then reinstall the program.
B A C K U P Y O U R F I L E S I M M E D I AT E LY
U - S E A V I R U S S C A N N I N G P R O G R A M T O C H E C K T H E H A R D D R I V E , F L O P P Y D I S K S , O R CDS
S AV E A N D C L O S E A N Y O P E N F I L E S O R P R O G R A M S A N D S H U T D O W N Y O U R C O M P U T E R T H R O U G H T H E
S TA RT M E N U
I —F Y O U R E C E I V E A N I N S U F F I C I E N T M E M O RY M E S S A G E
• Save and close any open files and exit any open programs you are not using to see if that resolves the
problem.
• See the software documentation for minimum memory requirements. If necessary, install additional
memory (see page 64).
• Reseat the memory modules (see page 64) to ensure that your computer is successfully communicating
with the memory.
• Run the Dell Diagnostics (see page 46).
Solving Problems 35
Mouse Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions
located in the Product Information Guide.
I —F Y O U E X P E R I E N C E O T H E R M E M O RY P R O B L E M S
• Reseat the memory modules (see page 64) to ensure that your computer is successfully communicating
with the memory.
• Ensure that you are following the memory installation guidelines (see page 64).
• Your computer supports DDR2 memory. For more information about the type of memory supported by
your computer, see "Memory" on page 62.
• Run the Dell Diagnostics (see page 46).
C —L E A N T H E M O U S E For instructions on cleaning the mouse, see "Mouse" on page 99.
C —H E C K T H E M O U S E C A B L E
1
Remove mouse extension cables, if used, and connect the mouse directly to the computer.
2
Reconnect the mouse cable as shown in the setup diagram
for your computer.
R —E S TA RT T H E C O M P U T E R
1
Simultaneously press <Ctrl><Esc> to display the
Start
menu.
2
Type
u
, press the keyboard arrow keys to highlight
Shut down
or
Turn Off
, and then press <Enter>.
3
After the computer turns off, reconnect the mouse cable as shown on the on the setup diagram for your
computer.
4
Start the computer.
T —E S T T H E M O U S E Connect a properly working mouse to the computer, and try using the mouse.
C —H E C K T H E M O U S E S E T T I N G S
1
Click the
Start
button, click
Control Panel
, and then click
Printers and Other Hardware
.
2
Click
Mouse
.
3
Try adjusting the settings.
R —E I N S TA L L T H E M O U S E D R I V E R See "Reinstalling Drivers" on page 48.
R U N T H E H A R D WA R E TR O U B L E S H O O T E R — See "Resolving Software and Hardware Incompatibilities"
on page 49.
Solving Problems 37
Printer Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located
in the Product Information Guide.
NOTE: If you need technical assistance for your printer, contact the printer’s manufacturer.
I —F T H E P O W E R L I G H T I S O F F The computer is either turned off or is not receiving power.
• Reseat the power cable into both the power connector on the back of the computer and the electrical
outlet.
• If the computer is plugged into a power strip, ensure that the power strip is plugged into an electrical
outlet and that the power strip is turned on. Also bypass power protection devices, power strips, and
power extension cables to verify that the computer turns on properly.
• Ensure that the electrical outlet is working by testing it with another device, such as a lamp.
• Ensure that the main power cable and front panel cable are securely connected to the system board (see
page 61).
I —F T H E P O W E R L I G H T I S S T E A D Y A M B E R A device might be malfunctioning or incorrectly installed.
• Remove and then reinstall the memory modules (see page 64).
• Remove and then reinstall any cards (see page 66).
I —F T H E P O W E R L I G H T I S B L I N K I N G A M B E R The computer is receiving electrical power, but an
internal power problem might exist.
• Ensure that the voltage selection switch is set to match the AC power at your location (if applicable).
• Ensure that the processor power cable is securely connected to the system board (see page 61).
E —L I M I N AT E I N T E R F E R E N C E Some possible causes of interference are:
• Power, keyboard, and mouse extension cables
• Too many devices on a power strip
• Multiple power strips connected to the same electrical outlet
C —H E C K T H E P R I N T E R D O C U M E N TAT I O N See the printer documentation for setup and
troubleshooting information.
E N S U R E T H AT T H E P R I N T E R I S T U R N E D O N
38 Solving Problems
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Scanner Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions
located in the Product Information Guide.
NOTE: If you need technical assistance for your scanner, contact the scanner’s manufacturer.
C —H E C K T H E P R I N T E R C A B L E C O N N E C T I O N S
• See the printer documentation for cable connection information.
• Ensure that the printer cables are securely connected to the printer and the computer (see "Setting Up a
Printer" on page 13).
T —E S T T H E E L E C T R I C A L O U T L E T Ensure that the electrical outlet is working by testing it with another
device, such as a lamp.
V —E R I F Y T H AT T H E P R I N T E R I S R E C O G N I Z E D B Y WI N D O W S
1
Click the
Start
button, click
Control Panel
, and then click
Printers and Other Hardware
.
2
Click
View installed printers or fax printers
.
If the printer is listed, right-click the printer icon.
3
Click
Properties
and click the
Ports
tab. For a parallel printer, ensure that the
Print to the following
port(s):
setting is
LPT1 (Printer Port)
. For a USB printer, ensure that the
Print to the following port(s):
setting is
USB
.
R —E I N S TA L L T H E P R I N T E R D R I V E R See the printer documentation for instructions.
C —H E C K T H E S C A N N E R D O C U M E N TAT I O N See the scanner documentation for setup and
troubleshooting information.
U —N L O C K T H E S C A N N E R Ensure that your scanner is unlocked if it has a locking tab or button.
R E S TA RT T H E C O M P U T E R A N D T RY T H E S C A N N E R A G A I N
C —H E C K T H E C A B L E C O N N E C T I O N S
• See the scanner documentation for cable connection information.
• Ensure that the scanner cables are securely connected to the scanner and the computer.
Solving Problems 39
Sound and Speaker Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions
located in the Product Information Guide.
No sound from speakers
NOTE: The volume control in some MP3 players overrides the Windows volume setting. If you have been
listening to MP3 songs, ensure that you did not turn the player volume down or off.
V —E R I F Y T H A T T H E S C A N N E R I S R E C O G N I Z E D B Y M WI C R O S O F T I N D O W S
1
Click the
Start
button, click
Control Panel
, and then click
Printers and Other Hardware
.
2
Click
Scanners and Cameras
.
If your scanner is listed, Windows recognizes the scanner.
R —E I N S T A L L T H E S C A N N E R D R I V E R See the scanner documentation for instructions.
C —H EC K T H E S P E A K E R C A B L E C O N N E C T I O N S Ensure that the speakers are connected as shown on
the setup diagram supplied with the speakers. If you purchased a sound card, ensure that the speakers
are connected to the card.
E —N S U R E T H A T T H E S U B W O O F E R A N D T H E S P E A K E R S A R E T U R N E D O N See the setup diagram
supplied with the speakers. If your speakers have volume controls, adjust the volume, bass, or treble to
eliminate distortion.
A —D J U S T T H E WI N D O W S V O L U M E C O N T R O L Click or double-click the speaker icon in the lower-right
corner of your screen. Ensure that the volume is turned up and that the sound is not muted.
D —I S C O N N E C T H E A D P H O N E S F R O M T H E H E A D P H O N E C O N N E C T O R Sound from the speakers is
automatically disabled when headphones are connected to the computer’s front-panel headphone
connector.
T —E ST T H E E L E C T R I C A L O U T L E T Ensure that the electrical outlet is working by testing it with another
device, such as a lamp.
E —L I M I N A T E P O S S I B L E I N T E R F E R E N C E Turn off nearby fans, fluorescent lights, or halogen lamps to
check for interference.
40 Solving Problems
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No sound from headphones
Video and Monitor Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions
located in the Product Information Guide.
NOTE: See the monitor documentation for troubleshooting procedures.
If the screen is blank
R —E I N S T A L L T H E S O U N D D R I V E R See "Reinstalling Drivers" on page 48.
R U N T H E H TA R D W A R E R O U B L E S H O O T E R —See "Resolving Software and Hardware Incompatibilities"
on page 49.
C —H E C K T H E H E A D P H O N E C A B L E C O N N E C T I O N Ensure that the headphone cable is securely inserted
into the headphone connector (see page 55).
A —D J U S T T H E WI N D O W S V O L U M E C O N T R O L Click or double-click the speaker icon in the lower-right
corner of your screen. Ensure that the volume is turned up and that the sound is not muted.
C —H E C K T H E M O N I T O R C A B L E C O N N E C T I O N
• Ensure that the graphics cable is connected as shown on the setup diagram for your computer.
• If you are using a graphics extension cable and removing the cable solves the problem, the cable is
defective.
• Swap the computer and monitor power cables to determine if the power cable is defective.
• Check the connector for bent or broken pins. (It is normal for monitor cable connectors to have missing
pins.)
C —H E C K T H E M O N I T O R P O W E R L I G H T If the power light is off, firmly press the button to ensure that
the monitor is turned on. If the power light is lit or blinking, the monitor has power. If the power light is
blinking, press a key on the keyboard or move the mouse.
T —E S T T H E E L E C T R I C A L O U T L E T Ensure that the electrical outlet is working by testing it with another
device, such as a lamp.
C —H E C K T H E D I A G N O S T I C L I G H T S See page 43.
Solving Problems 41
If the screen is difficult to read
C —H E C K T H E M O N I T O R S E T T I N G S See the monitor documentation for instructions on adjusting the
contrast and brightness, demagnetizing (degaussing) the monitor, and running the monitor self-test.
M —O V E T H E S U B W O O F E R A W A Y F R O M T H E M O N I T O R If your speaker system includes a subwoofer,
ensure that the subwoofer is at least 60 cm (2 ft) away from the monitor.
M —O V E T H E M O N I T O R A W A Y F R O M E X T E R N A L P O W E R S O U R C E S Fans, fluorescent lights, halogen
lamps, and other electrical devices can cause the screen image to appear "shaky." Turn off nearby devices
to check for interference.
R O T A T E T H E M O N I T O R T O E L I M I N A T E S U N L I G H T G L A R E A N D P O S S I B L E I N T E R F E R E N C E
A —D J U S T T H E W I N D O W S D I S P L A Y S E T T I N G S
1
Click the
Start
button, click
Control Panel
, and then click
Appearance and Themes
.
2
Click
Display
and click the
Settings
tab.
3
Try different settings for
Screen resolution
and
Color quality.
42 Solving Problems
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44 Advanced Troubleshooting
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
A possible graphics failure has occurred. If the problem persists, contact Dell (see
page 102).
A possible floppy drive or hard drive failure has
occurred.
Reseat all power and data cables and restart
the computer.
A possible USB failure has occurred. Reinstall all USB devices, check cable
connections, and then restart the computer.
No memory modules are detected.
• If you have two or more memory modules
installed, remove the modules, reinstall one
module (see page 64), and then restart the
computer. If the computer starts normally,
reinstall an additional module. Continue
until you have identified a faulty module or
reinstalled all modules without error.
• If available, install properly working memory
of the same type into your computer (see
page 64).
• If the problem persists, contact Dell (see
page 102
).
Memory modules are detected, but a memory
configuration or compatibility error exists.
• Ensure that no special memory
module/memory connector placement
requirements exist (see page 62).
• Verify that the memory modules that you are
installing are compatible with your computer
(see page 62).
• If the problem persists, contact Dell (see
page 102).
Light Pattern Problem Description Suggested Resolution
Advanced Troubleshooting 45
A possible expansion card failure has occurred. 1
Determine whether a conflict exists by
removing a card and restarting the computer
(see page 66).
2
If the problem persists, reinstall the card that
you removed, remove a different card, and
then restart the computer.
3
Repeat this process for each card. If the
computer starts normally, troubleshoot the
last card removed from the computer for
resource conflicts (see page 49).
4
If the problem persists, contact Dell (see
page 102
).
Another failure has occurred.
• Ensure that the cables are properly
connected to the system board from the hard
drive, CD drive, and DVD drive (see
page 61).
• If there is an error message on your screen
identifying a problem with a device (such as
the floppy drive or hard drive), check the
device to ensure that it is functioning
properly.
• The operating system is attempting to boot
from a device (such as the floppy drive or
hard drive); check system setup (see page 91)
to make sure the boot sequence is correct for
the devices installed on your computer.
• If the problem persists, contact Dell (see
page 102
).
During normal operation, all of the diagnostic
lights turn on and then turn off before the
system starts.
NOTE: If all of the diagnostic lights are on and
the system does not start, there may be a
problem with the power supply or with the
processor.
If the system does not start, plug the
computer into a working electrical outlet. Also
see "Power Problems" on page 36.
If there are no power problems and the system
does not start, contact Dell (see page 102).
Light Pattern Problem Description Suggested Resolution
46 Advanced Troubleshooting
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Dell Diagnostics
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions
located in the Product Information Guide.
If you experience a problem with your computer, perform the checks in "Solving Problems" (see
page 27) and run the Dell Diagnostics before you contact Dell for technical assistance.
NOTICE: The Dell Diagnostics works only on Dell™ computers.
1
Turn on (or restart) your computer.
2
When the DELL™ logo appears, press <F12> immediately.
If you wait too long and the operating system logo appears, continue to wait until you see the
Microsoft
®
Windows
®
desktop. Then shut down your computer (see page 53) and try again.
3
When the boot device list appears, highlight
Boot to Utility Partition
and press <Enter>.
4
When the Dell Diagnostics
Main Menu
appears, select the test you want to run (see
page 46).
Dell Diagnostics Main Menu
1
After the Dell Diagnostics loads and the
Main
Menu
screen appears, click the button for the
option you want.
2
If a problem is encountered during a test, a message appears with an error code and a
description of the problem. Write down the error code and problem description and follow
the instructions on the screen.
If you cannot resolve the error condition, contact Dell (see
page 102
).
NOTE: The Service Tag for your computer is located at the top of each test screen. If you contact Dell,
technical support will ask for your Service Tag.
Option Function
Express Test Performs a quick test of devices. This test typically takes 10 to
20 minutes and requires no interaction on your part. Run
Express Test first to increase the possibility of tracing the
problem quickly.
Extended Test Performs a thorough check of devices. This test typically takes
an hour or more and requires you to answer questions
periodically.
Custom Test Tests a specific device. You can customize the tests you want to
run.
Symptom Tree Lists the most common symptoms encountered and allows you
to select a test based on the symptom of the problem you are
having.
48 Advanced Troubleshooting
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Identifying Drivers
If you experience a problem with any device, identify whether the driver is the source of your
problem and, if necessary, update the driver.
Windows XP
1
Click the
Start
button and click
Control Panel
.
2
Under
Pick a Category
, click
Performance and Maintenance
.
3
Click
System
.
4
In the
System Properties
window, click the
Hardware
tab.
5
Click
Device Manager
.
6
Scroll down the list to see if any device has an exclamation point (a yellow circle with a [
!
]) on
the device icon.
If an exclamation point is next to the device name, you may need to reinstall the driver or
install a new driver.
Reinstalling Drivers
NOTICE: The Dell Support website at support.dell.com provides approved drivers for Dell™ computers.
If you install drivers obtained from other sources, your computer might not work correctly.
Using Windows XP Device Driver Rollback
If a problem occurs on your computer after you install or update a driver, use Windows XP Device
Driver Rollback to replace the driver with the previously installed version.
1
Click the
Start
button and click
Control Panel
.
2
Under
Pick a Category
, click
Performance and Maintenance
.
3
Click
System
.
4
In the
System Properties
window, click the
Hardware
tab.
5
Click
Device Manager
.
6
Right-click the device for which the new driver was installed and click
Properties
.
7
Click the
Drivers
tab.
8
Click
Roll Back Driver
.
If Device Driver Rollback does not resolve the problem, then use System Restore to return your
computer to the operating state that existed before you installed the new driver.
Advanced Troubleshooting 49
Manually Reinstalling Drivers
1
After copying the required driver files to your hard drive, click the
Start
button and right-click
My Computer
.
2
Click
Properties
.
3
Click the
Hardware
tab and click
Device Manager
.
4
Double-click the type of device for which you are installing the driver.
5
Double-click the name of the device for which you are installing the driver.
6
Click the
Driver
tab and click
Update Driver
.
7
Click
Install from a list or specific location (Advanced)
and click
Next
.
8
Click
Browse
and browse to the location to which you previously extracted the driver files.
9
When the name of the appropriate driver appears, click
Next
.
10
Click
Finish
and restart your computer.
Resolving Software and Hardware Incompatibilities
If a device is either not detected during the operating system setup or is detected but incorrectly
configured, you can use the Hardware Troubleshooter to resolve the incompatibility.
To resolve incompatibilities using the Hardware Troubleshooter:
1
Click the
Start
button and click
Help and Support
.
2
Type
hardware troubleshooter
in the
Search
field and click the arrow to start the search.
3
Click
Hardware Troubleshooter
in the
Search Results
list.
4
In the
Hardware Troubleshooter
list, click
I need to resolve a hardware conflict on my
computer
, and click
Next
.
Restoring Your Operating System
You can restore your operating system in the following ways:
• Microsoft Windows XP System Restore returns your computer to an earlier operating state
without affecting data files.
• Dell PC Restore by Symantec restores your hard drive to the operating state it was in when
you purchased the computer. Dell PC Restore permanently deletes all data on the hard drive
and removes any applications installed after you received the computer.
50 Advanced Troubleshooting
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Using Microsoft® Windows® XP System Restore
The Microsoft Windows XP operating system provides System Restore to allow you to return your
computer to an earlier operating state (without affecting data files) if changes to the hardware,
software, or other system settings have left the computer in an undesirable operating state. See the
Windows Help and Support Center for information on using System Restore.
NOTICE: Make regular backups of your data files. System Restore does not monitor your data files or
recover them.
NOTE: The procedures in this document were written for the Windows default view, so they may not
work if you set your Dell™ computer to the Windows Classic view.
Creating a Restore Point
1
Click the
Start
button and click
Help and Support
.
2
Click
System Restore
.
3
Follow the instructions on the screen.
Restoring the Computer to an Earlier Operating State
If problems occur after you install a device driver, use Device Driver Rollback (see page 48) to
resolve the problem. If that is unsuccessful, then use System Restore.
NOTICE: Before you restore the computer to an earlier operating state, save and close any open files
and exit any open programs. Do not alter, open, or delete any files or programs until the system
restoration is complete.
1
Click the
Start
button, point to
All Programs
→
Accessories
→
System Tools
, and then click
System Restore
.
2
Ensure that
Restore my computer to an earlier time
is selected and click
Next
.
3
Click a calendar date to which you want to restore your computer.
The
Select a Restore Point
screen provides a calendar that allows you to see and select restore
points. All calendar dates with available restore points appear in boldface type.
4
Select a restore point and click
Next
.
If a calendar date has only one restore point, then that restore point is automatically selected.
If two or more restore points are available, click the restore point that you prefer.
5
Click
Next
.
The
Restoration Complete
screen appears after System Restore finishes collecting data and
then the computer restarts.
6
After the computer restarts, click
OK
.
To change the restore point, you can either repeat the steps using a different restore point, or you
can undo the restoration.
Advanced Troubleshooting 51
Undoing the Last System Restore
NOTICE: Before you undo the last system restore, save and close all open files and exit any open
programs. Do not alter, open, or delete any files or programs until the system restoration is complete.
1
Click the
Start
button, point to
All Programs
→
Accessories
→
System Tools
, and then click
System Restore
.
2
Click
Undo my last restoration
and click
Next
.
Enabling System Restore
If you reinstall Windows XP with less than 200 MB of free hard-disk space available, System
Restore is automatically disabled. To see if System Restore is enabled:
1
Click the
Start
button and click
Control
Panel
.
2
Click
Performance and Maintenance
.
3
Click
System
.
4
Click the
System Restore
tab.
5
Ensure that
Turn off System Restore
is unchecked.
Using Dell™ PC Restore by Symantec
NOTE: Dell PC Restore is not available in all countries.
Use Dell PC Restore by Symantec only as the last method to restore your operating system. PC
Restore restores your hard drive to the operating state it was in when you purchased the computer.
Any programs or files added since you received your computer
—
including data files—are
permanently deleted from the hard drive. Data files include documents, spreadsheets, e-mail
messages, digital photos, music files, and so on. If possible, back up all data before using PC
Restore.
NOTICE: Using PC Restore permanently deletes all data on the hard drive and removes any applications
or drivers installed after you received your computer. If possible, back up the data before using PC
Restore.
To use PC Restore:
1
Turn on the computer and watch the keyboard status lights.
2
Immediately upon seeing the lights flash, press <Ctrl><F11>.
If you do not press <Ctrl><F11> in time, let the computer finish restarting, and then
restart the computer again.
NOTICE: If you do not want to proceed with PC Restore, click Reboot in the following step.
3
On the next screen that appears, click
Restore
.
4
On the next screen, click
Confirm
.
The restore process takes approximately 6–10 minutes to complete.
52 Advanced Troubleshooting
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5
When prompted, click
Finish
to reboot the computer.
NOTE: Do not manually shut down the computer. Click Finish and let the computer completely reboot.
6
When prompted, click
Yes
.
The computer restarts. Because the computer is restored to its original operating state, the
screens that appear, such as the End User License Agreement, are the same ones that
appeared the first time the computer was turned on.
7
Click
Next
.
The
System Restore
screen appears and the computer restarts.
8
After the computer restarts, click
OK
.
Removing Dell PC Restore
NOTICE: Removing Dell PC Restore from the hard drive permanently deletes the PC Restore utility from
your computer. After you have removed Dell PC Restore, you will not be able to use it to restore your
computer’s operating system.
Dell PC Restore enables you to restore your hard drive to the operating state it was in when you
purchased your computer. It is recommended that you do not remove PC Restore from your
computer, even to gain additional hard-drive space. If you remove PC Restore from the hard
drive, you cannot ever recall it, and you will never be able to use PC Restore to return your
computer’s operating system to its original state.
To remove PC Restore:
1
Log on to the computer as a local administrator.
2
In Windows Explorer, go to
c:\dell\utilities\DSR
.
3
Double-click the filename
DSRIRRemv2.exe
.
NOTE: If you do not log on as a local administrator, a message appears stating that you must log on
as administrator. Click Quit, and then log on as a local administrator.
NOTE: If the partition for PC Restore does not exist on your computer’s hard drive, a message
appears stating that the partition was not found. Click Quit; there is no partition to delete.
4
Click
OK
to remove the PC Restore partition on the hard drive.
5
Click
Yes
when a confirmation message appears.
The PC Restore partition is deleted and the newly available disk space is added to the free
space allocation on the hard drive.
6
Right-click
Local Disk (C)
in Windows Explorer, click
Properties
, and verify that the
additional disk space is available as indicated by the increased value for
Free Space
.
7
Click
Finish
to close the
PC Restore Removal
window.
8
Restart the computer.
Removing and Installing Parts 53
Removing and Installing Parts
Before You Begin
This chapter provides procedures for removing and installing the components in your computer.
Unless otherwise noted, each procedure assumes that the following conditions exist:
• You have performed the steps in "Turning Off Your Computer" (see page 53) and "Before Working
Inside Your Computer" (see page 54).
• You have read the safety information in your Dell™
Product Information Guide.
NOTE: Unless otherwise noted, a component can be replaced or—if purchased separately—installed by
performing the removal procedure in reverse order.
Recommended Tools
The procedures in this document may require the following tools:
• Small flat-blade screwdriver
• Phillips screwdriver
• Flash BIOS update program floppy disk or CD
Turning Off Your Computer
NOTICE: To avoid losing data, save and close any open files and exit any open programs before you turn off
your computer.
1
Shut down the operating system:
a
Save and close any open files, exit any open programs, click the
Start
button, and then click
Turn Off Computer
.
b
In the
Turn off computer
window, click
Turn off
.
The computer turns off after the operating system shutdown process finishes.
2
Ensure that the computer and any attached devices are turned off. If your computer and attached
devices did not automatically turn off when you shut down your operating system, press and hold
the power button for 4 seconds.
Removing and Installing Parts 59
Inside View of Your Computer
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the
Product Information Guide.
CAUTION: To avoid electrical shock, always unplug your computer from the electrical outlet before removing
the computer cover.
NOTICE: Be careful when opening the computer cover to ensure that you do not accidentally disconnect cables
from the system board.
1
security cable slot
2
cover release latch
3
padlock ring
2
1
3
60 Removing and Installing Parts
1 drives bay (CD/DVD, floppy,
and hard drive)
3 5system board heat sink assembly
2 4 6power supply card slots front I/O panel
1
2
3
4
5
6
62 Removing and Installing Parts
Memory
If your computer only has one memory module installed on the system board, you can increase your
computer memory by installing an additional memory module.
Your computer supports DDR2 memory. For additional information on the type of memory supported by
your computer, see "Specifications" on page 87.
DDR2 Memory Overview
DDR2 memory modules should be installed in pairs of matched memory size, speed, and technology. If the
DDR2 memory modules are not installed in matched pairs, the computer will continue to operate, but
with a slight reduction in performance. See the label on the module to determine the module’s capacity.
NOTE: Always install DDR2 memory modules in the order indicated on the system board.
The recommended memory configuration consists of a pair of matched memory modules installed in
DIMM connectors 1 and 2
NOTICE: Do not install ECC or buffered memory modules. Only unbuffered, non-ECC memory is supported.
• If you install mixed pairs of DDR2 400-MHz (PC2-3200) and DDR2 533-MHz (PC2-4300) memory,
the modules function at the slower installed speed.
• Be sure to install a single memory module in DIMM connector 1, the connector closer to the processor,
before you install a module in the other connector.
1
fan connector (FAN)
9
PCI Express p62-x1 card connector
2
processor connector (CPU)
10
PCI card connector (2)
3
power connector (12VPOWER)
11
FlexBay USB connector
4
memory module connectors (DIMM_1, DIMM_2)
12 piezo buzzer
5
serial ATA drive connector (SATA0)
13
password jumper (PSWD)
6
front-panel connector (FNT_PANEL)
14
floppy drive connector (DSKT)
7
power connector (POWER)
15
battery socket (BATT)
8
DVD drive connector (IDE)
16
RTC reset jumper (RTCRST)
Removing and Installing Parts 63
NOTE: Memory purchased from Dell is covered under your computer warranty.
NOTICE: If you remove your original memory modules from the computer during a memory upgrade, keep them
separate from any new modules that you may have, even if you purchased the new modules from Dell. If possible,
do not pair an original memory module with a new memory module. Otherwise, your computer may not start
properly.
matched pair of memory
modules in DIMM
connectors 1 and 2
1
2
64 Removing and Installing Parts
Installing Memory
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the
Product Information Guide.
NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your
body before you touch any of your computer’s electronic components. You can do so by touching an unpainted
metal surface on the computer chassis.
1
Follow the procedures in "Before You Begin" on page 53.
2
Press out the securing clip at each end of the memory module connector.
1
memory connector closer to
processor
2
securing clips (2)
3
connector
2
3
1
Removing and Installing Parts 65
3
Align the notch on the bottom of the module with the crossbar in the connector.
NOTICE: To avoid damage to the memory module, press the module straight down into the connector while you
apply equal force to each end of the module.
4
Insert the module into the connector until the module snaps into position.
If you insert the module correctly, the securing clips snap into the cutouts at each end of the module.
5
Replace the computer cover. See "Replacing the Computer Cover" on page 84.
NOTICE: To connect a network cable, first plug the cable into the network port or device, and then plug it into the
computer.
6
Connect your computer and devices to electrical outlets, and turn them on
7
When a message appears stating that memory size has changed, press <F1> to continue.
8
Log on to your computer.
9
Right-click the
My Computer
icon and click
Properties
.
10
Click the
General
tab.
11
To verify that the memory is installed correctly, check the amount of memory (RAM) listed.
1
cutouts (2)
3
notch
2
memory module
4
crossbar
3
2
1
4
Removing and Installing Parts 67
If you are installing or replacing an expansion card, follow the procedures in the next section. If you are
removing but not replacing an expansion card, see "Removing an Expansion Card" on page 70.
If you are replacing a card, remove the current driver for the card from the operating system.
Installing an Expansion Card
1
Follow the procedures in "Before You Begin" on page 53.
2
Gently push the release tab on the inside of the card retention door to pivot the door open. Because
the door is captive, it will remain in the open position.
3
If you are installing a new card, remove the filler bracket to create a card-slot opening. Then continue
with step 5.
4
If you are replacing a card that is already installed in the computer, remove the card.
If necessary, disconnect any cables connected to the card. Grasp the card by its top corners, and ease it
out of its connector.
5
Prepare the card for installation.
See the documentation that came with the card for information on configuring the card, making
internal connections, or otherwise customizing it for your computer.
1 2release tab card retention door
2
1
68 Removing and Installing Parts
CAUTION: Some network adapters automatically start the computer when they are connected to a network. To
guard against electrical shock, be sure to unplug your computer from its electrical outlet before installing any
cards.
6
Place the card in the connector and press down firmly. Ensure that the card is fully seated in the slot.
7
Before you close the card retention door, ensure that:
• The tops of all cards and filler brackets are flush with the alignment bar.
• The notch in the top of the card or filler bracket fits around the alignment guide.
1 3 5bracket within slot alignment bar fully seated card3
2 4 6bracket caught outside of slot alignment guide not fully seated card4
5
6
2
1
4
3
Removing and Installing Parts 69
8
Close the card retention door by snapping it into place.
NOTICE: Do not route card cables over or behind the cards. Cables routed over the cards can prevent the
computer cover from closing properly or cause damage to the equipment.
9
Connect any cables that should be attached to the card.
See the documentation for the card for information about the card’s cable connections.
NOTICE: To connect a network cable, first plug the cable into the network port or device, and then plug it into the
computer.
10
Replace the computer cover, reconnect the computer and devices to electrical outlets, and then turn
them on.
11
If you installed a sound card:
a
Enter system setup, select
Audio Controller
, and then change the setting to
Off
(see page 91).
b
Connect external audio devices to the sound card’s connectors. Do not connect external audio
devices to the microphone, speaker/headphone, or line-in connectors on the back panel.
1 3 5release tab filler bracket alignment bar
2card retention door 4alignment guide
2
1
3
4
5
70 Removing and Installing Parts
12
If you installed an add-in network adapter and want to disable the integrated network adapter:
a
Enter system setup, select
Network Controller,
and then change the setting to
Off
(see page 91).
b
Connect the network cable to the add-in network adapter’s connectors. Do not connect the
network cable to the integrated connector on the back panel.
13
Install any drivers required for the card as described in the card documentation.
Removing an Expansion Card
1
Follow the procedures in "Before You Begin" on page 53.
2
Gently push the release tab on the card retention door from the inside to pivot the door open. Because
the door is captive, it will remain in the open position.
3
If you are removing the card permanently, install a filler bracket in the empty card-slot opening.
If you need a filler bracket, contact Dell (see page 102).
NOTE: Installing filler brackets over empty card-slot openings is necessary to maintain FCC certification of the
computer. The brackets also keep dust and dirt out of your computer.
4
Close the card retention door by snapping it into place to secure the cards.
NOTICE: To connect a network cable, first plug the cable into the network port or device, and then plug it into the
computer.
5
Replace the computer cover, reconnect the computer and devices to electrical outlets, and then turn
them on.
6
Remove the card’s driver from the operating system.
7
If you removed a sound card:
a
Enter system setup, select
Audio Controller
, and then change the setting to
On
(see page 91).
b
Connect external audio devices to the audio connectors on the back panel of the computer.
8
If you removed an add-in network connector:
a
Enter system setup, select
Network Controller
, and then change the setting to
On
(see page 91).
9
Connect the network cable to the integrated connector on the back panel of the computer.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the
Product Information Guide.
CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before
removing the cover.
Removing and Installing Parts 71
Drives
Your computer supports a combination of these devices:
• One serial ATA hard drive
• One FlexBay drive (floppy drive or Media Card Reader)
• One CD or DVD drive
Connect DVD drives to the connector labeled "IDE" on the system board. Serial ATA hard drives should
be connected to the connectors labeled "SATA0" or "SATA1" on the system board.
IDE Drive Addressing
When you connect two IDE devices to a single IDE interface cable and configure them for the cable
select setting, the device attached to the last connector on the interface cable is the master or boot
device (drive 0), and the device attached to the middle connector on the interface cable is the slave
device (drive 1). See the drive documentation in your upgrade kit for information on configuring devices
for the cable select setting.
Connecting Drive Cables
When you install a drive, you connect two cables—a DC power cable and a data cable—to the back of
the drive and to the system board.
1DVD drive hard drive2floppy drive 3
1
2
3
72 Removing and Installing Parts
Drive Interface Connectors
Most interface connectors are keyed for correct insertion; that is, a notch or a missing pin on one
connector matches a tab or a filled-in hole on the other connector. Keyed connectors ensure that the pin-
1 wire in the cable (indicated by the colored stripe along one edge of the IDE cable—serial ATA cables do
not use a colored stripe) goes to the pin-1 end of the connector. The pin-1 end of a connector on a board
or a card is usually indicated by a silk-screened “1” printed directly on the board or card.
NOTICE: When you connect an IDE interface cable, do not place the colored stripe away from pin 1 of the
connector. Reversing the cable prevents the drive from operating and could damage the controller, the drive, or
both.
Power Cable Connector
To connect a drive using the power cable, locate the power input connector on the system board.
1 2interface cable interface connector
1 2power cable power input connector
Serial ATA Connector
1
2
1
2
Removing and Installing Parts 73
Connecting and Disconnecting Drive Cables
When removing an IDE drive data cable, grasp the colored pull tab and pull until the connector
detaches.
When connecting and disconnecting a serial ATA data cable, hold the cable by the black connector at
each end.
Like IDE connectors, the serial ATA interface connectors are keyed for correct insertion; that is, a notch
or a missing pin on one connector matches a tab or a filled-in hole on the other connector.
Hard Drive
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the
Product Information Guide.
CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before
removing the cover.
NOTICE: To avoid damage to the drive, do not set it on a hard surface. Instead, set the drive on a surface, such as
a foam pad, that will sufficiently cushion it.
NOTICE: If you are replacing a hard drive that contains data you want to keep, back up your files before you begin
this procedure.
Check the documentation for the drive to verify that it is configured for your computer.
Removing a Hard Drive
1
Follow the procedures in "Before You Begin" on page 53.
NOTE: Since the following steps do not require the complete removal of the DVD drive and the floppy drive, it is not
necessary to disconnect the cables connecting the two drives.
2
Remove the DVD drive from the bay and carefully set it aside.
3
Remove the floppy drive from the bay and carefully set it aside.
Removing and Installing Parts 75
4
Place the replacement hard drive in the bracket and press it in until it clicks into place.
1 2 3hard drive release tabs (2) plastic hard-drive bracket
1 3securing tabs (2) release tabs (2)
2 4drive plastic hard-drive bracket
1
2
3
2
3
4
Removing and Installing Parts 77
Floppy Drive
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the
Product Information Guide.
CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before
removing the cover.
NOTE: If you are adding a floppy drive, see "Installing a Floppy Drive" on page 78.
Removing a Floppy Drive
1
Follow the procedures in "Before You Begin" on page 53.
NOTE: Since the following steps do not require the complete removal of the DVD drive, it is not necessary to
disconnect the cables connecting the DVD drive.
2
Remove the DVD drive (see "Removing a DVD Drive" on page 82) and carefully set it aside.
NOTICE: Do not pull the drive out of the computer by the drive cables. Doing so may cause damage to cables and
the cable connectors.
3
Pull up on the drive release latch and slide the floppy drive towards the back of the computer. Then, lift
up to remove the drive from the computer.
4
Disconnect the power and floppy-drive cables from the back of the floppy drive.
1drive release latch 2floppy drive
1 2
78 Removing and Installing Parts
Installing a Floppy Drive
1
If you are installing a new drive:
a
Use a small flat-edge screw driver on the back side of the drive-panel insert to gently pop off the
insert.
b
Remove the four shoulder screws from the drive-panel insert.
2
If you are replacing an existing drive:
Remove the four shoulder screws from the existing drive.
3
Insert the four shoulder screws into the sides of the new floppy drive and tighten them.
4
Attach the power and floppy-drive cables to the floppy drive.
5
Align the shoulder screws with the screw guides, and slide the drive into the bay until it clicks into
place.
Removing and Installing Parts 79
6
Replace the DVD drive.
7
Check all cable connections, and fold cables out of the way to provide airflow for the fan and cooling
vents.
8
Replace the computer cover.
Media Card Reader
For information on using the Media Card Reader, see "Using a Media Card Reader (Optional)" on
page 20.
Removing a Media Card Reader
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the
Product Information Guide.
NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your
body before you touch any of your computer’s electronic components. You can do so by touching an unpainted
metal surface on the computer chassis.
1
Follow the procedures in "Before You Begin" on page 53.
NOTE: Since the following steps do not require the complete removal of the DVD drive, it is not necessary to
disconnect the cables connecting the DVD drive.
1 2power cable slot verification number
1
2
80 Removing and Installing Parts
2
Remove the DVD drive (see "Removing a DVD Drive" on page 82) and carefully set it aside.
NOTICE: Do not pull the drive out of the computer by the drive cables. Doing so may cause damage to cables and
the cable connectors.
3
Disconnect the USB cable on the back of the Media Card Reader from the FlexBay USB connector on
the system board (see page 61) and route the cable through the clip on the shroud.
4
Grasp the sliding plate lever and push it towards the base of the computer; then, hold it in place while
you slide the drive from the computer.
5
Replace the computer cover (see page 84).
1Media Card Reader
1
82 Removing and Installing Parts
Removing a DVD Drive
1
Follow the procedures in "Before You Begin" on page 53.
NOTICE: Do not pull the drive out of the computer by the drive cables. Doing so may cause damage to cables and
the cable connectors.
2
Pull up on the drive release latch and slide the drive towards the back of the computer. Then, lift up to
remove the drive from the computer.
3
Disconnect the power and DVD drive cables from the back of the drive.
Installing a DVD Drive
1
Unpack the drive and prepare it for installation.
Check the documentation that accompanied the drive to verify that the drive is configured for your
computer. If you are installing an IDE drive, configure the drive for the cable select setting.
2
If you are installing a new drive:
a
Press the two snaps on the top of the drive-panel insert and rotate the insert toward the front of
the computer.
b
Remove the three shoulder screws from the drive-panel insert.
1drive release latch 2CD/DVD drive
1
2
Removing and Installing Parts 83
3
If you are replacing an existing drive:
a
Press the two snaps on the top of the drive-panel insert and rotate the insert toward the
front of the computer.
b
Remove the three shoulder screws from the existing drive.
c
Insert the three shoulder screws into the sides of the new drive and tighten them.
4
Connect the power and DVD drive cables to the drive.
5
Align the shoulder screws with the screw guides, and slide the drive into the bay until it clicks
into place.
6
Check all cable connections, and fold cables out of the way to provide airflow for the fan and
cooling vents.
7
Replace the computer cover (see "Replacing the Computer Cover" on page 84).
Battery
Replacing the Battery
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions
located in the Product Information Guide.
NOTICE: To prevent static damage to components inside your computer, discharge static electricity
from your body before you touch any of your computer’s electronic components. You can do so by
touching an unpainted metal surface on the computer chassis.
A coin-cell battery maintains computer configuration, date, and time information. The battery
can last several years.
If you have to repeatedly reset time and date information after turning on the computer, replace
the battery.
CAUTION: A new battery can explode if it is incorrectly installed. Replace the battery only with the
same or equivalent type recommended by the manufacturer. Discard used batteries according to the
manufacturer’s instructions.
To replace the battery:
1
Record all the screens in system setup (see page 91) so that you can restore the correct
settings in step 8.
2
Follow the procedures in "Before You Begin" on page 53.
3
Locate the battery socket (see page 61).
NOTICE: If you pry the battery out of its socket with a blunt object, be careful not to touch the system
board with the object. Ensure that the object is inserted between the battery and the socket before you
attempt to pry out the battery. Otherwise, you may damage the system board by prying off the socket or
by breaking circuit traces on the system board.
84 Removing and Installing Parts
4
Remove the battery by carefully prying it out of its socket with your fingers or with a blunt,
nonconducting object such as a plastic screwdriver.
5
Insert the new battery into the socket with the side labeled "+" facing up, and snap the battery into
place.
6
Replace the computer cover (see page 84).
NOTICE: To connect a network cable, first plug the cable into the network port or device, and then plug it into the
computer.
7
Connect your computer and devices to electrical outlets, and turn them on.
8
Enter system setup (see page 91) and restore the settings you recorded in step 1.
9
Properly dispose of the old battery. See the
Product Information Guide
for battery disposal information.
Replacing the Computer Cover
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the
Product Information Guide.
1
Ensure that all cables are connected, and fold cables out of the way.
Gently pull the power cables toward you so that they do not get caught underneath the drives.
2
Ensure that no tools or extra parts are left inside the computer.
1 2battery battery socket
2
1
Appendix 93
Boot Sequence The computer attempts to boot from the sequence of devices specified in
this list.
NOTE: If you insert a boot device and restart the computer, this option
appears in the system setup menu. To boot from a USB memory device, select
the USB device and move it so it becomes the first device in the list.
Drives
Diskette Drive Identifies and defines the floppy drive attached to the FLOPPY connector
on the system board as Off, USB, Internal, or Read Only.
Drives 0 through 1 Identifies the drives attached to the SATA connectors on the system board,
and lists the capacity for hard drives.
Onboard Devices
Integrated NIC
Controller
You can set the NIC to On (default), Off, or On w/ PXE. When the On w/
PXE setting is active (available only for the future boot process), the
computer prompts you to press <Ctrl><Alt><b>. Pressing this key
combination causes a menu to display that allows you to select a method
for booting from a network server. If a boot routine is not available from the
network server, the computer attempts to boot from the next device in the
boot sequence list.
Integrated Audio
Controller
Enables or disables the onboard audio controller.
USB Controller Set to On (default) so that USB devices will be detected and supported in
the operating system.
USB for FlexBay This field enables and disables the internal USB for FlexBay.
Off = Internal USB for FlexBay is disabled.
On = Internal USB for FlexBay is enabled.
The factory default setting is On.
NOTE: This USB option appears only if a FlexBay device is installed.
Video
Primary Video This setting specifies which video controller is primary when two video
controllers are present on the computer.
Video Memory Size Offering selectable options of 1M ld configures the B and 8MB, this fie
system memory allocation reserved for the integrated video controller.
94 Appendix
w w w . d e l l . c o m | s u p p o r t . d e l l . c o m
Performance
HyperThreading If your computer’s processor supports Hyper-Threading, this option appears
in the Options List.
Hard Drive
Acoustics
•
Bypass (default)
— Your computer does not test or change the current
acoustics mode setting.
•
Quiet
— The hard drive operates at its most quiet setting.
•
Suggested
— The hard drive operates at the level suggested by the drive
manufacturer.
•
Performance
—
The hard drive operates at its maximum speed.
NOTE: Switching to performance mode will cause the drive heads to move
faster, causing the hard drive to be noisier. However, some drives may not see
an increase in data transfer rates.
NOTE: Changing the acoustics setting does not alter your hard drive image.
Security This section displays available system security options.
Admin Password This option provides restricted access to the computer's system setup
program in the same way that access to the system can be restricted with
the System Password option.
System Password Displays the current status of the system's password security feature and
allows a new system password to be assigned and verified.
Password Status This option locks the system password field with the setup password. When
the field is locked, you can no longer disable password security by pressing
<Ctrl><Enter> when the computer starts.
Power Management
AC Recovery Determines what happens when AC power is restored to the computer.
Auto Power On Sets the computer to automatically turn on. Choices are every day or every
Monday through Friday.
The default setting is Off.
This feature does not work if you turn off your computer using a power strip
or surge protector.
Auto Power Time Sets time to automatically turn on the computer.
Time is kept in the standard 12-hour format (hours:minutes). Change the
startup time by pressing the right- or left-arrow key to increase or decrease
the numbers, or type numbers in both the date and time fields.
This feature does not work if you turn off your computer using a power strip
or surge protector.
Low Power Mode When Low Power Mode is selected, remote wakeup events no longer power
up from Hibernate or Off.
Appendix 95
Boot Sequence
This feature allows you to change the boot sequence for devices.
Option Settings
•
Diskette Drive —
The computer attempts to boot from the floppy drive. If the floppy disk in
the drive is not bootable, if no floppy disk is in the drive, or if there is no floppy drive installed
in the computer, the computer generates an error message.
•
Hard Drive
— The computer attempts to boot from the primary hard drive. If no operating
system is on the drive, the computer generates an error message.
•
CD Drive
— The computer attempts to boot from the CD drive. If no CD is in the drive, or
if the CD has no operating system, the computer generates an error message.
•
USB Flash Device —
Insert the memory device into a USB port and restart the computer.
When
F12 = Boot Menu
appears in the upper-right corner of the screen, press <F12>. The
BIOS detects the device and adds the USB flash option to the boot menu.
NOTE: To boot to a USB device, the device must be bootable. To make sure that your device is bootable,
check the device documentation.
Suspend Mode The options are S1, a suspend state where the computer is running in a low-
power mode, and S3, a standby state where the power is reduced or turned
off for most components, however, system memory remains active.
Maintenance
CMOS Defaults This setting restores the computer’s default settings.
Event Log Displays the system event log.
POST Behavior
Fastboot When set to On (default), your computer starts more quickly because it
skips certain configurations and tests.
Numlock Key This option involves the rightmost bank of keys on your keyboard. When
set to On (default), this option activates the numeric and mathematical
features shown at the top of each key. When set to Off, this option
activates the cursor-control functions labeled on the bottom of each key.
POST Hotkeys This option allows you to specify the function keys to display on the screen
when the computer starts.
Keyboard Errors This option disables or enables keyboard error reporting when the computer
starts.
98 Appendix
w w w . d e l l . c o m | s u p p o r t . d e l l . c o m
Clearing Password Settings
1
Follow the procedures in "Before You Begin" on page 53.
2
Locate the 3-pin password jumper (PSWD) on the system board (see page 97), and attach the
jumper plug to pins 2 and 3 to clear the password.
NOTE: When you receive your computer, the jumper plug is attached to pins 1 and 2.
3
Close the computer cover (see page 84).
4
Connect your computer and monitor to electrical outlets, and turn them on.
5
After the Microsoft
®
Windows
®
desktop appears on your computer, shut down the computer
(see page 53).
6
Turn off the monitor and disconnect it from the electrical outlet.
7
Disconnect the computer power cable from the electrical outlet, and press the power button
to ground the system board.
8
Open the computer cover (see page 58).
9
Locate the 3-pin password jumper (PSWD) on the system board (see page 61) and attach the
jumper to pins 1 and 2 to reenable the password feature.
10
Replace the computer cover (see page 84).
NOTICE: To connect a network cable, first plug the cable into the network port or device, and then plug
it into the computer.
11
Connect your computer and devices to electrical outlets, and turn them on.
Clearing CMOS Settings
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions
located in the Product Information Guide.
1
Follow the procedures in "Before You Begin" on page 53.
2
Reset the current CMOS settings:
a
Locate the 3-pin CMOS jumper (RTCRST) on the system board (see page 97).
b
Remove the jumper plug from pins 2 and 3.
c
Place the jumper plug on pins 1 and 2 and wait approximately five seconds.
d
Replace the jumper plug on pins 2 and 3.
3
Replace the computer cover (see page 84).
NOTICE: To connect a network cable, first plug the cable into the network port or device, and then plug
it into the computer.
4
Connect your computer and devices to electrical outlets, and turn them on.
Appendix 99
Cleaning Your Computer
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions
located in the Product Information Guide.
Computer, Keyboard, and Monitor
CAUTION: Before you clean your computer, disconnect the computer from the electrical outlet. Clean
your computer with a soft cloth dampened with water. Do not use liquid or aerosol cleaners, which may
contain flammable substances.
• Use a vacuum cleaner with a brush attachment to gently remove dust from the slots and holes
on your computer and from between the keys on the keyboard.
NOTICE: Do not wipe the display screen with any soap or alcohol solution. Doing so may damage the
antiglare coating.
• To clean your monitor screen, lightly dampen a soft, clean cloth with water. If possible, use a
special screen-cleaning tissue or solution suitable for the monitor’s antistatic coating.
• Wipe the keyboard, computer, and plastic part of the monitor with a soft cleaning cloth
moistened with a solution of three parts water and one part dishwashing detergent.
Do not soak the cloth or let water drip inside your computer or keyboard.
Mouse
If your screen cursor skips or moves abnormally, clean the mouse. To clean a non-optical mouse:
1
Turn the retainer ring on the underside of your mouse counterclockwise, and then remove the
ball.
2
Wipe the ball with a clean, lint-free cloth.
3
Blow carefully into the ball cage to dislodge dust and lint.
4
If the rollers inside the ball cage are dirty, clean the rollers with a cotton swab moistened
lightly with isopropyl alcohol.
5
Recenter the rollers in their channels if they are misaligned. Ensure that fluff from the swab is
not left on the rollers.
6
Replace the ball and retainer ring, and turn the retainer ring clockwise until it clicks into
place.
Floppy Drive
NOTICE: Do not attempt to clean drive heads with a swab. You might accidentally misalign the heads,
which prevents the drive from operating.
Clean your floppy drive using a commercially available cleaning kit. These kits contain pretreated
floppy disks to remove contaminants that accumulate during normal operation.
Appendix 101
Definition of "Third-Party" Software and Peripherals
Third-party software and peripherals include any peripheral, accessory, or software program sold by
Dell not under the Dell brand (printers, scanners, cameras, games, and so on). Support for all third-
party software and peripherals is provided by the original manufacturer of the product.
FCC Notices (U.S. Only)
Most Dell computer systems are classified by the Federal Communications Commission (FCC) as
Class B digital devices. To determine which classification applies to your computer system,
examine all FCC registration labels located on the bottom, side, or back panel of your computer, on
card-mounting brackets, and on the cards themselves. If any one of the labels carries a Class A
rating, your entire system is considered to be a Class A digital device. If
all
labels carry an FCC
Class B rating as distinguished by either an FCC ID number or the FCC logo, ( ), your system is
considered to be a Class B digital device.
Once you have determined your system’s FCC classification, read the appropriate FCC notice.
Note that FCC regulations provide that changes or modifications not expressly approved by Dell
could void your authority to operate this equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions:
This device may not cause harmful interference.
This device must accept any interference received, including interference that may cause undesired
operation.
Class A
This equipment has been tested and found to comply with the limits for a Class A digital device
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the manufacturer’s instruction manual, may cause harmful interference with radio
communications. Operation of this equipment in a residential area is likely to cause harmful
interference, in which case you will be required to correct the interference at your own expense.
Class B
This equipment has been tested and found to comply with the limits for a Class B digital device
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with the manufacturer’s
instruction manual, may cause interference with radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does cause
102 Appendix
w w w . d e l l . c o m | s u p p o r t . d e l l . c o m
harmful interference to radio or television reception, which can be determined by turning the
equipment off and on, you are encouraged to try to correct the interference by one or more of the
following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
• Consult the dealer or an experienced radio/television technician for help.
FCC Identification Information
The following information is provided on the device or devices covered in this document in
compliance with FCC regulations:
• Model number: DCNE
Company name:
Dell Inc.
One Dell Way
Round Rock, Texas 78682 USA
512-338-4400
Contacting Dell
To contact Dell electronically, you can access the following websites:
• www.dell.com
•
support.dell.com
(technical support)
•
premiersupport.dell.com
(technical support for educational, government, healthcare, and
medium/large business customers, including Premier, Platinum, and Gold customers)
For specific web addresses for your country, find the appropriate country section in the table below.
NOTE: Toll-free numbers are for use within the country for which they are listed.
NOTE: In certain countries, technical support specific to Dell XPS portable computers is available at a
separate telephone number listed for participating countries. If you do not see a telephone number listed that is
specific for XPS portable computers, you may contact Dell through the technical support number listed and
your call will be routed appropriately.
When you need to contact Dell, use the electronic addresses, telephone numbers, and codes
provided in the following table. If you need assista des to use, contact a nce in determining which co
local or an international operator.
Appendix 103
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Anguilla General Support
toll-free: 800-335-0031
Antigua and Barbuda General Support
1-800-805-5924
Argentina (Buenos Aires)
International Access Code: 00
Country Code: 54
City Code: 11
Website: www.dell.com.ar
E-mail: us_latin_services@dell.com
E-mail for desktop and portable computers:
la-techsupport@dell.com
E-mail for servers and EMC
®
storage products:
la_enterprise@dell.com
Customer Care
toll-free: 0-800-444-0730
Tech Support
toll-free: 0-800-444-0733
Tech Support Services
toll-free: 0-800-444-0724
Sales
0-810-444-3355
Aruba General Support
toll-free: 800-1578
Australia (Sydney)
International Access Code: 0011
Country Code: 61
City Code: 2
E-mail (Australia): au_tech_support@dell.com
E-mail (New Zealand): nz_tech_support@dell.com
Home and Small Business
1-300-655-533
Government and Business
toll-free: 1-800-633-559
Preferred Accounts Division (PAD)
toll-free: 1-800-060-889
Customer Care
toll-free: 1-800-819-339
Technical Support (portables and desktops)
toll-free: 1-300-655-533
Technical Support (servers and workstations)
toll-free: 1-800-733-314
Corporate Sales
toll-free: 1-800-808-385
Transaction Sales
toll-free: 1-800-808-312
Fax
toll-free: 1-800-818-341
104 Appendix
w w w . d e l l . c o m | s u p p o r t . d e l l . c o m
Austria (Vienna)
International Access Code: 900
Country Code: 43
City Code: 1
Website: support.euro.dell.com
E-mail: tech_support_central_europe@dell.com
Home/Small Business Sales
0820 240 530 00
Home/Small Business Fax
0820 240 530 49
Home/Small Business Customer Care
0820 240 530 14
Preferred Accounts/Corporate Customer Care
0820 240 530 16
Home/Small Business Technical Support
0820 240 530 14
Preferred Accounts/Corporate Technical Support
0660 8779
Switchboard
0820 240 530 00
Bahamas General Support
toll-free: 1-866-278-6818
Barbados General Support
1-800-534-3066
Belgium (Brussels)
International Access Code: 00
Country Code: 32
City Code: 2
Website: support.euro.dell.com
E-mail for French-speaking Customers:
support.euro.dell.com/be/fr/emaildell/
Technical Support for XPS portable computers only
02 481 92 96
Technical Support for all other Dell computers
02 481 92 88
Technical Support Fax
02 481 92 95
Customer Care
02 713 15 .65
Corporate Sales
02 481 91 00
Fax
02 481 92 99
Switchboard
02 481 91 00
Bermuda General Support
1-800-342-0671
Bolivia General Support
toll-free: 800-10-0238
Brazil
International Access Code: 00
Country Code: 55
City Code: 51
Website: www.dell.com/br
Customer Support, Technical Support
0800 90 3355
Technical Support Fax
51 481 5470
Customer Care Fax
51 481 5480
Sales
0800 90 3390
British Virgin Islands General Support
toll-free: 1-866-278-6820
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
110 Appendix
w w w . d e l l . c o m | s u p p o r t . d e l l . c o m
Ireland (Cherrywood)
International Access Code: 16
Country Code: 353
City Code: 1
Website: support.euro.dell.com
E-mail: dell_direct_support@dell.com
Technical Support for XPS portable computers only
1850 200 722
Technical Support for all other Dell computers
1850 543 543
U.K. Technical Support (dial within U.K. only)
0870 908 0800
Home User Customer Care
01 204 4014
Small Business Customer Care
01 204 4014
U.K. Customer Care (dial within U.K. only)
0870 906 0010
Corporate Customer Care
1850 200 982
Corporate Customer Care (dial within U.K. only)
0870 907 4499
Ireland Sales
01 204 4444
U.K. Sales (dial within U.K. only)
0870 907 4000
Fax/Sales Fax
01 204 0103
Switchboard
01 204 4444
Italy (Milan)
International Access Code: 00
Country Code: 39
City Code: 02
Website: support.euro.dell.com
E-mail: support.euro.dell.com/it/it/emaildell/
Home and Small Business
Technical Support
02 577 826 90
Customer Care
02 696 821 14
Fax
02 696 821 13
Switchboard
02 696 821 12
Corporate
Technical Support
02 577 826 90
Customer Care
02 577 825 55
Fax
02 575 035 30
Switchboard
02 577 821
Jamaica General Support (dial from within Jamaica only)
1-800-682-3639
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Appendix 111
Japan (Kawasaki)
International Access Code: 001
Country Code: 81
City Code: 44
Website: support.jp.dell.com
Technical Support (servers)
toll-free: 0120-198-498
Technical Support outside of Japan (servers)
81-44-556-4162
Technical Support (Dimension and Inspiron)
toll-free: 0120-198-226
Technical Support outside of Japan (Dimension and
Inspiron)
81-44-520-1435
Technical Support (Dell Precision, OptiPlex, and
Latitude)
toll-free:0120-198-433
Technical Support outside of Japan (Dell Precision,
OptiPlex, and Latitude)
81-44-556-3894
Technical Support (PDAs, projectors, printers,
routers)
toll-free: 0120-981-690
Technical Support outside of Japan (PDAs,
projectors, printers, routers)
81-44-556-3468
Faxbox Service
044-556-3490
24-Hour Automated Order Service
044-556-3801
Customer Care
044-556-4240
Business Sales Division (up to 400 employees)
044-556-1465
Preferred Accounts Division Sales (over 400
employees)
044-556-3433
Large Corporate Accounts Sales (over 3500
employees)
044-556-3430
Public Sales (government agencies, educational
institutions, and medical institutions)
044-556-1469
Global Segment Japan
044-556-3469
Individual User
044-556-1760
Switchboard
044-556-4300
Korea (Seoul)
International Access Code: 001
Country Code: 82
City Code: 2
Technical Support
toll-free: 080-200-3800
Sales
toll-free: 080-200-3600
Customer Service (Penang, Malaysia)
604 633 4949
Fax
2194-6202
Switchboard
2194-6000
Technical Support (Electronics and Accessories)
toll-free: 080-200-3801
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
112 Appendix
w w w . d e l l . c o m | s u p p o r t . d e l l . c o m
Latin America Customer Technical Support (Austin, Texas,
U.S.A.)
512 728-4093
Customer Service (Austin, Texas, U.S.A.)
512 728-3619
Fax (Technical Support and Customer Service)
(Austin, Texas, U.S.A.)
512 728-3883
Sales (Austin, Texas, U.S.A.)
512 728-4397
SalesFax (Austin, Texas, U.S.A.)
512 728-4600
or 512 728-3772
Luxembourg
International Access Code: 00
Country Code: 352
Website: support.euro.dell.com
E-mail: tech_be@dell.com
Technical Support (Brussels, Belgium)
3420808075
Home/Small Business Sales (Brussels, Belgium)
toll-free: 080016884
Corporate Sales (Brussels, Belgium)
02 481 91 00
Customer Care (Brussels, Belgium)
02 481 91 19
Fax (Brussels, Belgium)
02 481 92 99
Switchboard (Brussels, Belgium)
02 481 91 00
Macao
Country Code: 853
Technical Support
toll-free: 0800 105
Customer Service (Xiamen, China)
34 160 910
Transaction Sales (Xiamen, China)
29 693 115
Malaysia (Penang)
International Access Code: 00
Country Code: 60
City Code: 4
Website: support.ap.dell.com
Technical Support (Dell Precision, OptiPlex, and
Latitude)
toll-free: 1 800 88 0193
Technical Support (Dimension, Inspiron, and
Electronics and Accessories)
toll-free: 1 800 88 1306
Technical Support (PowerApp, PowerEdge,
PowerConnect, and PowerVault)
toll-free: 1800 88 1386
Customer Service (Penang, Malaysia)
04 633 4949
Transaction Sales
toll-free: 1 800 888 202
Corporate Sales
toll-free: 1 800 888 213
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
114 Appendix
w w w . d e l l . c o m | s u p p o r t . d e l l . c o m
Nicaragua General Support
001-800-220-1006
Norway (Lysaker)
International Access Code: 00
Country Code: 47
Website: support.euro.dell.com
E-mail: support.euro.dell.com/no/no/emaildell/
Technical Support
671 16882
Relational Customer Care
671 17575
Home/Small Business Customer Care
23162298
Switchboard
671 16800
Fax Switchboard
671 16865
Panama General Support
001-800-507-0962
Peru General Support
0800-50-669
Poland (Warsaw)
International Access Code: 011
Country Code: 48
City Code: 22
Website: support.euro.dell.com
E-mail: pl_support_tech@dell.com
Customer Service Phone
57 95 700
Customer Care
57 95 999
Sales
57 95 999
Customer Service Fax
57 95 806
Reception Desk Fax
57 95 998
Switchboard
57 95 999
Portugal
International Access Code: 00
Country Code: 351
Website: support.euro.dell.com
E-mail: support.euro.dell.com/pt/en/emaildell/
Technical Support
707200149
Customer Care
800 300 413
Sales
800 300 410 or 800 300 411 or
800 300 412 or 21 422 07 10
Fax
21 424 01 12
Puerto Rico General Support
1-800-805-7545
St. Kitts and Nevis General Support
toll-free: 1-877-441-4731
St. Lucia General Support
1-800-882-1521
St. Vincent and the Grenadines General Support
toll-free: 1-877-270-4609
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
116 Appendix
w w w . d e l l . c o m | s u p p o r t . d e l l . c o m
Spain (Madrid)
International Access Code: 00
Country Code: 34
City Code: 91
Website: support.euro.dell.com
E-mail: support.euro.dell.com/es/es/emaildell/
Home and Small Business
Technical Support
902 100 130
Customer Care
902 118 540
Sales
902 118 541
Switchboard
902 118 541
Fax
902 118 539
Corporate
Technical Support
902 100 130
Customer Care
902 115 236
Switchboard
91 722 92 00
Fax
91 722 95 83
Sweden (Upplands Vasby)
International Access Code: 00
Country Code: 46
City Code: 8
Website: support.euro.dell.com
E-mail: support.euro.dell.com/se/sv/emaildell/
Technical Support
08 590 05 199
Relational Customer Care
08 590 05 642
Home/Small Business Customer Care
08 587 70 527
Employee Purchase Program (EPP) Support
20 140 14 44
Technical Support Fax
08 590 05 594
Sales
08 590 05 185
Switzerland (Geneva)
International Access Code: 00
Country Code: 41
City Code: 22
Website: support.euro.dell.com
E-mail: Tech_support_central_Europe@dell.com
E-mail for French-speaking HSB and Corporate
Customers: support.euro.dell.com/ch/fr/emaildell/
Technical Support (Home and Small Business)
0844 811 411
Technical Support (Corporate)
0844 822 844
Customer Care (Home and Small Business)
0848 802 202
Customer Care (Corporate)
0848 821 721
Fax
022 799 01 90
Switchboard
022 799 01 01
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Appendix 117
Taiwan
International Access Code: 002
Country Code: 886
Website: support.ap.dell.com
E-mail: ap_support@dell.com
Technical Support (OptiPlex, Latitude, Inspiron,
Dimension, and Electronics and Accessories)
toll-free: 00801 86 1011
Technical Support (PowerApp, PowerEdge,
PowerConnect, and PowerVault)
toll-free: 00801 60 1256
Transaction Sales
toll-free: 00801 65 1228
Corporate Sales
toll-free: 00801 651 227
Thailand
International Access Code: 001
Country Code: 66
Website: support.ap.dell.com
Technical Support (OptiPlex, Latitude, and Dell
Precision)
toll-free: 1800 0060 07
Technical Support (PowerApp, PowerEdge,
PowerConnect, and PowerVault)
toll-free: 1800 0600 09
Customer Service (Penang, Malaysia)
604 633 4949
Corporate Sales
toll-free: 1800 006 009
Transaction Sales
toll-free: 1800 006 006
Trinidad/Tobago General Support
1-800-805-8035
Turks and Caicos Islands General Support
toll-free: 1-866-540-3355
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
118 Appendix
w w w . d e l l . c o m | s u p p o r t . d e l l . c o m
U.K. (Bracknell)
International Access Code: 00
Country Code: 44
City Code: 1344
Website: support.euro.dell.com
Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.asp
E-mail: dell_direct_support@dell.com
Technical Support (Corporate/Preferred
Accounts/PAD [1000+ employees])
0870 908 0500
Technical Support (direct and general)
0870 908 0800
Global Accounts Customer Care
01344 373 186
Home and Small Business Customer Care
0870 906 0010
Corporate Customer Care
01344 373 185
Preferred Accounts (500–5000 employees)
Customer Care
0870 906 0010
Central Government Customer Care
01344 373 193
Local Government & Education Customer Care
01344 373 199
Health Customer Care
01344 373 194
Home and Small Business Sales
0870 907 4000
Corporate/Public Sector Sales
01344 860 456
Home and Small Business Fax
0870 907 4006
Uruguay General Support
toll-free: 000-413-598-2521
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers

Produktspecifikationer

Varumärke: Dell
Kategori: Inte kategoriserad
Modell: Dimension 3100C

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