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American Telephones, San Antonio, TX 78219. Syn248TM is a trademark of Advanced American Telephones. Issue 1.0 03/12

Syn248 Installation and

Configuration Guide

Syn248 Installation and Configuration Guide

ONTENTS

Preface ..............................................................................................................4

Additional Documentation .................................................................................................................................4

Topic Navigation .....................................................................................................................................................5

Text Conventions....................................................................................................................................................5

Installation .......................................................................................................6

System Overview ....................................................................................................................................................7

Software Version Compatibility......................................................................................................7

System Installation Overview..........................................................................................................9

Recommended Installation Sequence....................................................................................................... 10

Site Preparation.................................................................................................................................................... 11

Network Requirements.................................................................................................................... 11

Placement Considerations............................................................................................................. 12

Power Considerations ...................................................................................................................... 12

Other Preparations............................................................................................................................ 12

Assigning Telephone Lines and Extensions............................................................................................ 13

Providing Limited Telephone Service During AC Power Outages ............................. 13

Analog Line Connection Order on Gateways ...................................................................... 13

Connecting a Two-Line Wall Jack to the Gateway........................................................... 13

Extension Assignments.................................................................................................................... 14

Gateway Placement ........................................................................................................................................... 15

Rack Mounting ..................................................................................................................................... 15

Wall Mounting...................................................................................................................................... 16

Gateway Installation .......................................................................................................................................... 17

Deskset Installation............................................................................................................................................ 19

System Configuration...................................................................................26

Logging in to the WebUI ................................................................................................................................. 27

Error Handling...................................................................................................................................... 29

System Settings.................................................................................................................................................... 30

Changing the System Basic Settings........................................................................................ 30

Configuring the Auto Attendant .................................................................................................................. 33

Name Recording for the Auto Attendant Directory........................................................................... 38

Configuring Hold Settings ............................................................................................................................... 39

Configuring Phone Line CFNA ...................................................................................................................... 41

Syn248 Installation and Configuration Guide

Creating, Editing and Deleting Paging Zones ....................................................................................... 43

System Directory.................................................................................................................................................. 45

Line Naming ........................................................................................................................................................... 46

Extension Settings............................................................................................................................................... 47

Extension Basic Settings................................................................................................................. 47

Personal Directory ............................................................................................................................. 50

Deskset Programmable Feature Keys (PFKs) ....................................................................... 52

Device Management........................................................................................................................................... 56

Deleting Devices................................................................................................................................. 56

Change an Extension Number ..................................................................................................... 57

Back Up and Restore Settings..................................................................................................... 58

Updating Devices................................................................................................................................ 62

Device Log ............................................................................................................................................. 65

Line Calibration Configuration..................................................................................................... 67

Help ............................................................................................................................................................................ 68

Product Registration .......................................................................................................................................... 69

Device Configuration....................................................................................70

SB35010 Gateway Features........................................................................................................................... 71

Gateway Front Panel Interface..................................................................................................................... 73

Gateway Configuration.................................................................................................................... 74

Upgrade Gateway Software .......................................................................................................... 75

Resetting Devices................................................................................................................................................ 77

Deskset Admin Settings ................................................................................................................................... 78

Setting Intercom Call Forward–No Answer .......................................................................... 79

Fwd/Trans to Outside Line............................................................................................................ 80

IP Settings.............................................................................................................................................. 80

Reset User Password........................................................................................................................ 82

Upgrade Deskset Software............................................................................................................ 82

Set Time and Date ............................................................................................................................. 83

Troubleshooting ............................................................................................84

Common Troubleshooting Procedures..................................................................................................... 85

Resetting Devices............................................................................................................................... 85

Resolving General Functional Issues........................................................................................ 86

Resolving Audio Echoes.................................................................................................................. 87

Resolving General Audio Issues..................................................................................................88

Reintroducing a Deskset Into the System ............................................................................. 88

Power Failure Recovery Procedure........................................................................................... 90

Initial Installation................................................................................................................................................. 91

Display Messages................................................................................................................................................. 91

Gateway Setup...................................................................................................................................................... 94

WebUI........................................................................................................................................................................ 95

Administrator WebUI ........................................................................................................................ 95

System Upgrade.................................................................................................................................. 99

User WebUI .........................................................................................................................................100

PC/Deskset Interaction ..................................................................................................................................101

Other Deskset Features..................................................................................................................................102