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Class A Public Safety BDA for First Responders

SureCall GuardianA™

User and Installation Guide

For technical support:

Email:

support@surecall.com |

Call: 1-888-365-6283

Available Monday – Friday, 7am – 5pm PST

Activate your warranty at surecall.com/activate

12.02.2020

SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com 3

Table of Contents

Chapter 1: Introduction & Overview ..................................................................................................................................... 3

1.1 Product Overview ........................................................................................................................................................................................... 3

1.2 Package Contents ........................................................................................................................................................................................... 3

1.3 Additional Items Needed ............................................................................................................................................................................... 3

1.4 Key Features & Benefits ................................................................................................................................................................................. 3

1.5 Optional Accessories...................................................................................................................................................................................... 4

1.6 How it Works ................................................................................................................................................................................................... 5

1.7 A Word About Safety...................................................................................................................................................................................... 5

Chapter 2: BDA Interface & Connections ............................................................................................................................. 6

2.1 GuardianA BDA Interface Overview ............................................................................................................................................................. 6

2.2 RF Interfaces (A6 & A1) ................................................................................................................................................................................... 7

2.3 Power Interface for 110VAC or UPS Output (A5) ........................................................................................................................................... 7

2.4 DC24-30V Interface (A9) ................................................................................................................................................................................. 8

2.5 Alarm1 I/O Interface (A3) ............................................................................................................................................................................... 9

2.6 RF Module Summary Alarms Trigger Criteria ...............................................................................................................................................10

2.7 VSWR Alarm Trigger Criteria .........................................................................................................................................................................11

2.8 Load Restrictions ...........................................................................................................................................................................................11

2.9 Ethernet Interface (A4) ..................................................................................................................................................................................12

2.10 USB Interface (A7) ........................................................................................................................................................................................12

2.11 Alarm LEDs (A8) ..........................................................................................................................................................................................12

Chapter 3: Planning the Installation .................................................................................................................................... 13

3.1 Installation Overview .....................................................................................................................................................................................13

3.2 Exterior Antenna Overview ...........................................................................................................................................................................13

3.3 Interior Antenna Overview ............................................................................................................................................................................14

3.4 Antenna Separation .......................................................................................................................................................................................15

3.5 BDA Location ................................................................................................................................................................................................16

3.6 Accessories ....................................................................................................................................................................................................16

3.7 Need Help? ....................................................................................................................................................................................................16

Chapter 4: Installation ........................................................................................................................................................ 17

4.1 Soft Installation ..............................................................................................................................................................................................17

4.2 Exterior Antenna ............................................................................................................................................................................................17

4.3 Interior Antennas ...........................................................................................................................................................................................18

4.4 Mounting the BDA.........................................................................................................................................................................................19

Chapter 5: Configuration & Testing .................................................................................................................................... 19

5.1 Powering on the BDA ....................................................................................................................................................................................19

5.2 DIP Switch Configuration ..............................................................................................................................................................................20

Chapter 6: Testing And Troubleshooting ............................................................................................................................ 22

6.1 Band LED Conditions ....................................................................................................................................................................................22

6.2 LED Conditions ..............................................................................................................................................................................................22

6.3 Testing & Troubleshooting ............................................................................................................................................................................22

Chapter 7: Sentry Configuration & Monitoring ................................................................................................................... 23

7.1 Sentry Software Introduction ........................................................................................................................................................................23

7.2 Software Installation ......................................................................................................................................................................................23

7.3 Hardware Installation .....................................................................................................................................................................................23

7.4 User Registration ...........................................................................................................................................................................................24

7.5 Device Registration .......................................................................................................................................................................................25

7.6 Device Configuration ....................................................................................................................................................................................25

7.7 Sentry Operation ...........................................................................................................................................................................................27

Chapter 8: Specifications.................................................................................................................................................... 30

Chapter 9: Safety And Compliance .................................................................................................................................... 31

9.1 FCC Compliance ..........................................................................................................................................................................................31

Chapter 10: Warranty ......................................................................................................................................................... 32

10.1 Warranty Periods .........................................................................................................................................................................................32

10.2 Three-Year Product Warranty ......................................................................................................................................................................32

10.3 Limitations of Warranty, Damages and Liability .........................................................................................................................................33